Customer Service - Freight Forwarding

Summary about this job

Detail information about job Customer Service - Freight Forwarding. Terms and conditions vacancy

• - Varied role including customer serivce and sales support activities
• - Join a well-respected industry player
• - Be the start of a developing team

If you are the type who needs no hand-holding to get the job done, then this role might fit you like a glove.   
The key point of contact for allocated customers, you will be responsible for:

• Handling all customer enquiries, accepting and processing orders
• Handling any issues and assigning to appropriate functions
• Keeping informed of shipping/freight movements and proactively informing customers
• First point of contact for, and receipt of, customer claims
• Cross-selling other services and passing leads through to the Business Development Rep
• Sales support duties including preparing quotes and contracts, preparing sales reports, providing information and any other support required

You are the right person for this role if you:

• Are experienced in both freight and customer service (at least 2 years)
• Would enjoy an autonomous role, reporting in to an Auckland-based manager for guidance and support
• Possess high levels of integrity, motivation and service focus
• Have excellent verbal and written communication skills
• Are a planned and organised person

This is an excellent opportunity to be the start of a team that will be growing in Wellington within a strong , service-focused organisation.  Phone Alicia on #021 520639 or apply here now.