Customer Service Executive - Financial Services (Mandarin Speaking)
Client Relationship expert in Forex and Wealth Management fields is wanted!
Summary about this job
Account & Relationship Management
Company: KVB Global Markets LTD
Location: Auckland
Work type: Full Time
Salary: n\a
Phone: +64-7-793-2101
Fax: +64-7-342-3171
E-mail: n\a
Site: n\a
Detail information about job Customer Service Executive - Financial Services (Mandarin Speaking). Terms and conditions vacancy
We are currently seeking a dedicated and results-driven Customer Service Executive to join our busy and energetic Financial Service Team based at our Auckland office.
The main job responsibilities include but not limited to:
- Provide excellent service to commercial and key clients
- Accurately and efficiently process their currency exchange transactions
- Provide accurate quotation to clients and process their exchange transactions accurately and efficiently
- Record and execute clients’ buy and sell orders in foreign exchange and forwards
- Relay trade information to clients such as the number of forward contracts bought and sold and the price
- Calculate and monitor costs of transactions
- Obtain & analyze market conditions
- Develop and maintain long-standing and trusting relationships with existing and potential clients, and help the team to meet the targets
- Handle clients’ enquiries and complaints professionally
- Make suggestions, where appropriate, as to possible improvements to any services or products provided by the company
- Keep the company informed of the activities of any competitors of which you become aware of
- Provide an excellent example to other team members
- Assist in creating a very successful team with high morale in a high pressure environment
- Prepare regular reports on the sales activities and other reports that may be necessary
- Complete any other reasonable tasks that your supervisor or the management asks of you
Ideal candidates should come with:
- Tertiary degree in Business, Economics, Accounting or Finance
- At least 2 years’ experience in a customer service or customer relationship management position; experience in financial service company a plus
- Must be detail-oriented, numerate and accurate
- Excellent communication, presentation skills and work ethics
- Good team player and high degree of responsibility
- Fluent in both written and verbal English and Mandarin; Speaking Cantonese is a plus, but it is not essential
- Good at Microsoft Office
You will be rewarded with:
- Auckland CBD based top class office working environment
- Attractive remuneration package based on your business network and experience
- An amazing and encouraging company culture that focuses on nurturing and developing our people
- Excellent personal development opportunity with a fast growing organization
If the above sounds exciting to you; if you would like to utilize your bilingual language skill and if you are good at networking; Why Wait?！
Interview starts immediately. Only short listed candidates will be contacted.