Customer Relation Specialist/ Sales Support Specialist
This is a dual role position of Sales and Customer Relations.
Summary about this job
Freight/Cargo Forwarding
Company: DHL Logistics
Location: Wellington
Work type: Full Time
Salary: n\a
Phone: +64-3-195-4484
Fax: +64-9-703-2241
E-mail: n\a
Site: n\a
Detail information about job Customer Relation Specialist/ Sales Support Specialist. Terms and conditions vacancy
DHL is a global market leader in the international logistics industry. We are currently seeking to recruit for the exciting position of Customer Relation Specialist/ Sales Support Specialist within our Global Forwarding division based around Wellington Airport.
The successful applicant will be responsible for:
- Acts as key contact for allocated customers
- Accepts and processes orders for handover to Operations.
- Provide exception status reports for allocated customers..
- Proactively informs customer on shipment status and exceptions
- Provides spot quotations and performs up- and cross-selling on inbound customer calls
- Passes on leads to Sales
- Handles customer inquiries
- Handles customer requests with regard to Go Green topics
- Takes and handles any customer complaints; solves customer complaints or assigns tasks to other function
- Acts as first contact point for customer claims for notification and reception of claims and respective document collection.
- Preparing quotations and contracts
- Supporting the customer contact by preparing customer documents
- Providing customer information, supporting the identification and qualification of leads.
- Preparing Sales reports
Skills/ experience:
- 2-3 years of customer service experience preferably in the freight forwarding and logistics industry.
- Minimum 3 years secondary education with passes in English and Math’s
- Right to work in New Zealand.
- Ability to work under pressure to deadlines.
We can offer you :
- •A competitive salary.
- Life insurance cover.
- A global corporate culture focused on people.
If this sound like the role you've been looking for, please click the Apply Now" button below and attached your cover letter and CV.
Application close on Friday 6 July 2018.
If you have not hear back from us by 6 July 2018, your application has unfortunately been unsuccessful.
We thank you for your interest.