Cusrtomer Service Manager
Manage customer service team, work with local and international customers to fulfil superior product. Small boutique working environment.
Summary about this job
Management
Company: Worthy Fabrics
Location: Auckland
Work type: Full Time
Salary: n\a
Phone: +64-6-851-1444
Fax: +64-4-384-3270
E-mail: n\a
Site: n\a
Detail information about job Cusrtomer Service Manager. Terms and conditions vacancy
Worthy Fabrics has a dynamic history of more than 40 years in the International Asia and Pacific Island market. We design, manufacture and ship textiles to over 16 counties.
As a result of growth, we are looking for a proactive customer service manager to join the team. If you pride yourself in committing to excellence; you enjoy a fast-paced and varied role with small boutique working environment then this is for you.
What will you be doing
- Lead, train and mentor a small team of customer service staff
- Track and analyse metrics for team development and monitor goals/targets
- Create and manage policies and procedures for customer relations and online services
- Service and feedback communication with the local and overseas customer base
- Analyse customer feedback and find correlations with respective buying trends and preferences
- Understand buying patterns to plan marketing strategy with the team
- Plan and manage online order volumes through marketing campaigns
- Generate sales and product KPI’s for cross teams
- Liaise and work with internal and external stakeholders
- Work with other organisational departments
What you will need to bring with you
- Demonstrate experience in the customer service space
- Relevant management and team experience
- Demonstrate proven people leadership experience with a focus on delivering results
- Understanding of general nature of the business operation and look to contribute to improvements of operation.
- Competent know-how of Microsoft Excel and word.
- Strong communication skills with a positive and professional manner
- Solution-focused with the ability to problem solve
- Accuracy and attention to detail
- Excellent time management and organisational ability