Operations Manager

Summary about this job

Detail information about job Operations Manager. Terms and conditions vacancy

• The introduction of the Fix Auto’s operational procedures into New Zealand
• To train the Fix Auto staff and franchisees into the Fix Auto way;
• To build relationships with key industry partners across the country

Operations Manager – Fix Auto New Zealand

For the past 25 years, Fix Auto has been bringing forward-thinking independent collision repair shop owners together under one brand with one clear goal: to help customers drive forward with confidence. With established and developing networks in 10 countries and more than 700 shop locations worldwide, Fix Auto is the global body shop network.

Fix Auto is the fastest-growing, professional collision repair network in the world, and Fix Auto New Zealand is one of its key areas in development.

As we develop our network of independently-owned, fully-branded franchised body shops in New Zealand, we are looking to add an experienced Operations Manager to our team.

Our business model is built on providing the tools and support to drive transformational change and increased profit, complemented by our reputation as pioneers in new repair technology systems and processes, which enable our owner-operators to improve customer service and reduce repair times and cost.

The Role: You will be reporting to the Head of Business at Fix Auto New Zealand and working closely with Fix Auto World’s International Operations Manager in developing and maintaining body shop performance and profitability through the implementation of best practice and customer relations. The main tasks within the role are as follows;

Initially, the role will involve network development, including;

·        The introduction of the Fix Auto’s operational procedures into New Zealand;

·        Supporting the Head of Business in selecting new owner-operators;

·        To train the Fix Auto staff and guide the first wave of franchisees into the Fix Auto way;

·        To introduce and train on Fix Auto’s proprietary web-based tools and performance management software.

·        To work with the key personnel with the chosen body shop management system;

·        To work with all staff throughout the shops to encourage higher levels of best practice;

·        To build relationships with key industry partners across the country.

Along with:

• Full understanding of customer performance and KPI management;
• Business financial reviews;
• Estimating analysis;
• Full performance enhancement audits;
• Regional performance management using Fix Auto’s bespoke IT systems;
• Assisting each of the owner-operators to reach and surpass their objectives;
• A clear understanding of business planning;
• A consistent approach to performance.
• Developing long term exit strategies with the franchisees.

The Ideal Candidate is a highly experienced collision repair professional with a proven track record in increasing shop profitability, operating efficiency and customer satisfaction. He or she needs to be computer literate and a first-class communicator, capable of managing and exceeding customer expectations. They are self-motivated, disciplined in approach and hold strong organisational skills. In return, the ideal candidate can look forward to ongoing training opportunities, career progression and a range of benefits expected from an employer of choice.

The successful candidate will be based in New Zealand and should have the following experience and skills:

•   Experience in collision repair operations;

•   Ideally but not essential, an understanding of franchise business;

•   Strong financial awareness;

•   Be an excellent communicator and presenter;

•   Have an eye for detail;

•   Have the ability to persuade and encourage, while achieving the consistency required;

•   Be willing and able to travel extensively throughout New Zealand;

•   Have experience in dealing with various cultures;

•   Hold a valid driver’s license.

Our global network of collision repair centers is committed to delivering quality and consistency to all our customers and insurance partners. Our repairer network is focused on delivering exceptional service on time, at the right price to the required standard.

Delivering predictable consistency in line with Fix Auto World’s procedures and developing a strong network of forward-thinking repairers will be the key to success at Fix Auto New Zealand