Customer Delivery Manager
We have an exciting, newly created, opportunity in the Omnichannel Fulfilment team for a Customer Delivery Manager.
Summary about this job
Management
Company: The Warehouse Group
Location: Auckland
Work type: Full Time
Salary: n\a
Phone: +64-7-143-9633
Fax: +64-9-388-4446
E-mail: n\a
Site: n\a
Detail information about job Customer Delivery Manager. Terms and conditions vacancy
The Warehouse Group is moving into an exciting phase as we transform our way of working as the retail industry continues to evolve. We are New Zealand’s largest retail business, employing over 12,000 people across The Warehouse, Warehouse Stationery, Noel Leeming and Torpedo7. We’re massively proud of our Kiwi heritage and incredibly passionate about how we’re about to change the future of retail through technology and our amazing people.
We have an exciting, newly created, opportunity in the Omnichannel Fulfilment team for a Customer Delivery Manager.
Reporting to the GM Omnichannel Fulfilment your key responsibilities will include:
- Being accountable for the TWG customer delivery operational performance
- Aligning the SLAs with all Brands, and making sure the Customer service KPIs are delivered.
- Cross functional alignment - Alignment & execution of customer delivery enhancements / continuous improvement.
- ·Managing the Customer delivery budget ($15m p.a.) and the delivery of cost to serve within targets.
- Stakeholder management internally and externally. You will show clear communication and will remove roadblocks through positive relationships.
- Whilst this role has no direct reports currently it is expected you will have the opportunity to build a high performing team
Experience and Qualifications:
- Ideally you will have 5+ years of Logistics/fulfilment experience as well as 3+ years from within the Retail/Consumer industry.
- You will have experience working in a fast-paced and ever-changing environment
- Experience from a matrix environment is also beneficial
- Ideally you will have experience in the strategic development of customer delivery journeys
- You will have sound experience with budget ownership
- You will show excellent commercial acumen and stakeholder management influencing skills.
We are looking for a strong Logistics professional who has a passion and commitment to making a difference, who can think outside the square, has a good sense of humour and goes the extra mile to overcome challenges.
If you have the ability to hit the ground running and make your mark as a change agent in a business unit that has a real impact on the on-going performance of the organisation, apply today!