Lending Assessor

Summary about this job

Detail information about job Lending Assessor. Terms and conditions vacancy

Who is Home Direct Limited?

We are New Zealand's largest mobile retailer providing a nationwide shopping experience via more than 70 mobile stores, website and call centre. We are a family business that has been going for 44 years. Home Direct offers the best home shopping experience for customers, with a team of Territory Managers who become part of the community they service. Because trading ethically is important to us, we are fully compliant with all laws and regulations.

Our team is expanding and we are looking for a superstar to join our amazing team.  You will be responsible for determining if a potential new customers meets our clearly defined credit criteria.  You will work closely with the field based sales team, Credit Collections team and would be well supported by the Home Direct (HDL) leadership team.

What is the role all about?

This position is all about determining the credit worthiness of customers and providing the HDL Retail Team with appropriate and clear credit decisions for potential new customer sign ups and credit related assessment for existing customers.  Highly effective communication with customers, the HDL Retail Team and Credit Teams is crucial as is the adherence to all internal policies and external regulation related to lending and associated documentation.  Working a 40hr week, the hours are Monday to Friday with the occasional Saturday.

Key tasks include:

• Verifying New Customer signups for activation
• Ensure documentation records meet regulation requirements
• Maintain Quality and Account quality measures
• Provide credit risk assessment for existing customers requesting more credit

What we are looking for (preferably), but at the end of the day you have common sense and think logically:

• Credit lending or collections experience
• Creation and maintenance of accurate customer records
• Call Centre experience
• Risk assessment
• Investigative data collection prior to making a decision
• Financial / budgeting literacy
• Competent use of CRM and Microsoft Office
• Working knowledge of regulations – CCCFA and AML

The personal qualities required for this role are:

• Investigative mind-set
• Confident decision maker
• Accurate
• Compliance and regulation focused
• Excellent time management skills
• Good written and verbal communication skills
• Customer service orientated
• Team player
• Assertive
• Integrity
• Quality focused
• Common Sense
• Logical thinker

Benefits and perks

• Free parking
• Enjoy special staff purchase pricing across our huge range of products
• Lots of coaching and support to challenge you to grow and be the best you can
• Ongoing training and development
• To be part of a positive results orientated team
• We don't always take ourselves seriously and do like to have a bit of fun with team competitions and lots of shared lunches
• To be part of an ethical company – we do not compromise on honesty and integrity

Please apply by sending your CV and a covering letter. If you have any questions please contact Jennifer on (09) 272 5914. Applications close 22nd July 2018 and only shortlisted candidates will be contacted.