Customer Engagement Officer

Summary about this job

Detail information about job Customer Engagement Officer. Terms and conditions vacancy

• Demonstrate your passion to create value through exceptional customer service
• • Great opportunity to further develop your negotiation and influencing skills
• • Plan and deliver strategies to improve customer retention and loyalty

• Demonstrate your passion to create real value through exceptional customer service
• Great opportunity to further develop your negotiation and influencing skills
• Plan and deliver strategies to improve customer retention and loyalty

About The Role
In this role, you will have the opportunity to:

• Assist with retaining existing life insurance customers through regular customer contact and engagement
• Provide lively contribution and participation within the team to improve retention processes and capabilities
• Identify trends that may affect customer satisfaction and experiences and provide improvements and solutions
• Develop lasting relationships with key stakeholders
• Be part of a closing knit contact centre team, providing support to the inbound team when required
• Receive regular mentoring and personal development opportunities

Role Location: Takapuna, Auckland
Role Type: Full-time opportunity
Shift: Monday to Friday

About You
To grow and be successful in this role, you will ideally bring the following:

• Proven ability to provide opportunities on a needs basis
• Previous contact centre experience
• Experience in retention conversations and initiatives
• Excellent written and verbal communication skills
• Proven ability to build rapport in order to retain at risk customers
• Proficient in multi-tasking and handling high call volumes within a structured environment

About ANZ
Our purpose is to shape a world where people and communities thrive. That’s why we strive to create a balanced, sustainable economy in which everyone can take part and build a better life. By helping people make the most of what they have, we transform ideas, hard work and ambition into reality.
 
Everyone at ANZ has the opportunity to grow and learn.  At ANZ, we believe in the inherent strength of a vibrant, diverse and inclusive workforce where the backgrounds, perspectives and life experiences of our people help us to forge strong connections with all our customers, innovate and make better decisions for our business.
 
The ANZ values are the foundation of how we work and support our customers.

Integrity – Are honest and fair
Collaboration – Work together for the customer
Accountability – Take ownership and get things done
Respect – Care for all those we serve
Excellence – Challenge ourselves to be better

Tō Ao, Nā Tō Ara – E whakanuia ana e ANZ ngā mea Māori katoa
Your world, your way – ANZ celebrating all things Māori 

We work flexibly at ANZ. Talk to us about how this role could be flexible for you.

ANZ recognises the importance of flexible working, watch our Global Stories to see how ANZ aims to meet the needs of our customers and to attract and retain the best people in a changing world https://www.youtube.com/watch?v=y9h7oktSut0 

To find out more about working at ANZ or to view other opportunities visit http://www.anz.co.nz/careers