Customer Segment Lead
The BNZ Marketing team are truly customer obsessed, designing and delivering differentiated experiences that create better customer outcomes!
Summary about this job
Other
Company: BNZ
Location: Auckland
Work type: Full Time
Salary: n\a
Phone: +64-7-567-3393
Fax: +64-9-123-3128
E-mail: n\a
Site: n\a
Detail information about job Customer Segment Lead. Terms and conditions vacancy
- Do you have a history of delivering customer solutions?
- Bring your strong analytical and insight interpretation skills
- Be part of an energising and flexible workplace
- Be the voice of our customers
- Take propositions to market
- Use human centred design to develop banking propositions
Creating Great Together
We're reimagining banking for our customers, helping them be good with money so they can do great things with it. Working in an energising environment that is built around our customers, we build great connections that allow us to work together to enable a high achieving New Zealand.
The BNZ Marketing team are truly customer obsessed, designing and delivering differentiated propositions and experiences that create better customer outcomes. This is a fantastic opportunity to join a team of ten that is high energy and in a great location.
About the role
We are currently recruiting for two Customer Segment Leads to join our team. In these roles you will be responsible for providing support for customer strategy, co-creation and CVP design processes with stakeholders, to develop and implement market leading value propositions from ideation and insights through to experience design, to distribution and performance measurement.
About you
You'll have experience gained within a large and complex professional environment, preferably in the discipline of marketing, strategy or customer experience.
You'll also be able to demonstrate the following:
- Proven experience building effective working relationships and the demonstrated ability to influence without authority
- Strong analytical skills, insight interpretation and customer experience knowledge used to develop CVPs
- Strong analytical and insight interpretation skills
- Experience using/ and or establishing design based thinking practices and processes
- A history of delivering customer solutions which have improved business performance and customer outcomes
- Ideally three to five years experience in a marketing environment and relevant tertiary qualification
Working Flexibly at BNZ
Respecting differences and supporting different ways of working is just part of what makes BNZ a great place to work! We have a variety of flexible working arrangements for all BNZers to allow us to be our best both inside and outside of work, while still delivering for our customers. Talk to us about how we can make this role work for you.
Next steps?
Want to be part of enabling a high achieving New Zealand? Apply today!
If you would like to know more about Life at BNZ and how you can help re imagine banking for our customers, please visit www.bnz.careers.co.nz or click the 'apply now' button to submit your confidential application.
Applications close Wednesday, 25 July 2018.