Accounting Specialist
At Xero we're on the hunt for bright, passionate and motivated people with a love of innovation and sense of fun to join us in our brand new office
Summary about this job
Bookkeeping & Small Practice Accounting
Company: Xero
Location: Hawkes Bay
Work type: Full Time
Salary: n\a
Phone: +64-6-694-2804
Fax: +64-4-131-7250
E-mail: n\a
Site: n\a
Detail information about job Accounting Specialist. Terms and conditions vacancy
- Great opportunity if you are looking for a change in your Accounting career
- Join our award winning Customer Experience team
- Fun, fast-paced work environment!
At Xero we’re on the hunt for bright, passionate and motivated people with a love of innovation and sense of fun to join us in our brand new Hawkes Bay office as Customer Experience Specialists.
What is Customer Experience?
Made up of global teams of Xero product experts based in NZ, AU, US and the UK our internationally award winning Customer Experience (CX) team work together to delight our customers by providing outstanding software support to users by email and phone.
What you’d do:
We help our customers take ownership of their business by providing human support for our accounting software. As a CX specialist you will be investigating and responding to email queries sent in by customers when they encounter issues with our software or just need a helping hand to get something done. We aim to give each customer prompt, helpful and easy to understand information to help them get back up and running ASAP. No day at Xero will be quite the same and as you build your product knowledge there will be continual opportunities to upskill and specialise in the areas that interest you.
Our people:
Our people are Xero Guru’s with a great understanding of small businesses and brilliant customer service skills. Each CX specialist brings their own personality and experiences to the role and we celebrate diversity and encourage our people to be themselves and add their own flavour to what we call “Xero Voice” aka the way we engage with our customers. What we do all have in common though is our genuine approach to customer care, problem solving skills and in depth product knowledge (don’t worry we’re keen to teach you the product knowledge part!)
What you need to know about this role:
We support customers around the globe so this won’t be your typical 9-5 hours however we can work out hours that fit your needs.
This is a permanent full time role and you must be able to start in early October
What we’re looking for:
- A BBus, BBIM or BCom degree with an Accounting major
- Excellent oral and written communication
- HIGH energy and enthusiasm about life!
- Mature and passionate approach to doing great work
- Diligence and commitment to following through and resolving problems
- Initiative and ability to self-manage, along with flexibility
- Ability to build effective relationships
- An affinity for being a team player who pro-actively assists other team members
Why you should become a Xero :
Great training & development and career progression opportunities within one of the world's most innovative growth companies. We have an awesome culture that not only offers great work opportunities, brilliant colleagues but also all the awesome extras like pool tournaments and free coffee, fruit & soft drinks. Most importantly we value our people and encourage you to challenge yourself to be the best you can be.
It’s time to introduce yourself
Now that we’ve caught your attention, it’s time to catch ours. We want to hear about you and why you think you would be a great fit for the team. Apply with your CV and an eye-catching cover letter.