Service Designer Lead Services

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Empleador: NextLink Solutions

Horario: Hace más de 100 días

Ubicación: Barcelona - Barcelona

Phone: +34 (848) 95-88-87

Fax: +34 (968) 81-97-83

E-mail: N\A

Site:

Entre 8 y 15 años de experiencia

Requisites - Must haves:
• 8+ years of practical experience in the field of service design.
• Collaborative, creative, and hands-on, with a track record of leading cross-functional teams and solving complex experience and service design challenges, both internally and externally
• Experience building products with multidisciplinary teams
• A strong portfolio with examples of related service designs, having achieved success within highly complex, global organizations.
• Fluent in English, excellent communication, presentation, and interpersonal skills
• Passionate about design solutions, concept development and design research.
• Relentless desire for innovation, balanced with business needs, and customer expectations
• Able to tackle problems analytically and innovatively.
• Willing to travel to participate in international projects (up to 30%)
• Experience working within the digital health sector is a plus

Información detallada sobre el trabajo Service Designer Lead Services. Términos y condiciones de vacante

Funciones

Service description: • Turn user insights, market analysis, customer feedback, site metrics and identified opportunities into differentiating concepts, services and solutions • Analyze user experience problems and create solutions that meet and exceed user needs. • Facilitate workshops and host co-creation sessions with customers, potential new users and our current business units • Develop conceptual wireframes, high-fidelity mockups, information architecture diagrams, interaction specifications and prototypes • Visualize, prototype and test your service concepts. • Scope, plan and work on exciting service design projects • Guide the strategic methodologies of UX design, spanning a variety of tasks and tools, from customer journey mapping to co-creation to information architecture. • Lead (and create) presentations to executive stakeholders in which you’ll be expected to make business-changing creative recommendations based on customer needs and behaviors, competitive realities, market context, and other variables. • Stay updated on the latest developments/trends/thinking within your field and share your knowledge and thoughts with colleagues. • Evangelize design, service design, and human-centered design across multiple stakeholders, convincingly arguing for the prioritization of human-centered design in approaches, budgets and timelines.

Requisitos

Requisites - Must haves: • 8+ years of practical experience in the field of service design. • Collaborative, creative, and hands-on, with a track record of leading cross-functional teams and solving complex experience and service design challenges, both internally and externally • Experience building products with multidisciplinary teams • A strong portfolio with examples of related service designs, having achieved success within highly complex, global organizations. • Fluent in English, excellent communication, presentation, and interpersonal skills • Passionate about design solutions, concept development and design research. • Relentless desire for innovation, balanced with business needs, and customer expectations • Able to tackle problems analytically and innovatively. • Willing to travel to participate in international projects (up to 30%) • Experience working within the digital health sector is a plus

Se ofrece

PROJECT DETAILS: Start date: ASAP Length of the contract: 6-9 months Location: Barcelona -Spain Workload: full-time Travel: up to 30%

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