Customer Service Representative with Native level of German

Al menos 1 año de experiencia, contrato indefinido

- Minimum 1 year experience in providing a high level of customer service;
- Native level of German and second European language at fluent level;
- High level of experience and success in dealing with and resolving customer issues;
- Excellent interpersonal and communication skills - written and verbal;
- Excellent telephone manner with the ability to build relationship with customer and understand customer perspective;
- High level of computer literacy with the ability to use internal systems to fully investigate and record information;
- Experience in analyzing information and data to identify facts and root cause of issue;
- Ability to work in partnership and across functions to find solutions;
- Professional and business orientated;
- Able to provide win-win solutions and take a bigger picture view.

Información detallada sobre el trabajo Customer Service Representative with Native level of German. Términos y condiciones de vacante

Funciones

Function - Track, follow-up and resolve customer's outstanding issues effectively; - Take full responsibility and ownership for end to end case resolution; - Provide excellent customer service through telephone, e-mail, chat and all relevant media in timely and accurate manner; - Adhere to company policy, process and procedure; - Develop and maintain in-depth product knowledge; - Gather information, research/resolve enquiries and maintain accurate logs; - Liaise with Customer Care team, management and customer to improve customer satisfaction; - Escalate issues identified to provide long term solutions and minimize repeat issues for Customers; - Participate constructively in initiatives to increase customer satisfaction as required.

Requisitos

- Minimum 1 year experience in providing a high level of customer service; - Native level of German and second European language at fluent level; - High level of experience and success in dealing with and resolving customer issues; - Excellent interpersonal and communication skills - written and verbal; - Excellent telephone manner with the ability to build relationship with customer and understand customer perspective; - High level of computer literacy with the ability to use internal systems to fully investigate and record information; - Experience in analyzing information and data to identify facts and root cause of issue; - Ability to work in partnership and across functions to find solutions; - Professional and business orientated; - Able to provide win-win solutions and take a bigger picture view.

Se ofrece

We offer: - 6 + Permanent contract. - Competitive salary. Fixed Salary + Performance Bonus. - Flexible hours. 8 hours shifts. Working Monday to Sunday with 2 free days during the week. - International working environment - 3 weeks training will be provided. - Young and dynamic team.