CUSTOMER SERVICE (Francés e Inglés bilingue)

No se requiere experiencia, jornada completa, contrato indefinido

*Contrato Temporal: 2 meses
*Salario: 15.000 bruto/año
*Porcentaje sobre objetivos; seguro médico y transporte.

Información detallada sobre el trabajo CUSTOMER SERVICE (Francés e Inglés bilingue). Términos y condiciones de vacante

Funciones

Si hablas francés e inglés bilingüe, y te gusta el trato con clientes, ¡este es tu puesto! Descripción de la oferta Administration process * Determining requirements; answering inquiries; resolving problems; fulfilling requests. * Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. * Fulfills requests by clarifying desired information; completing transactions; forwarding requests. * Coordinate and ensure a correct administrative follow-up of the clients and contracts. * Take full responsibility for the premium/eligibility administration * Handle eligibility requests from Customer Services * Keep records and filing up to date. * Implement contracts in case of new clients * Manage your work, taking into account the applicable procedures and agreements * Participate efficiently in processing the document flows: inform your Operations Manager on clarity gaps and possibilities to optimize the processes. * Commit yourself to high-quality administration and fast transactions Communication process * Maintain good contacts with insurers, insured and clients concerning their policies and non-medical claims. * Respond to questions in a qualitative way. * Manage all communications (letter, fax, e-mail) to clients and insurers. * Think about and contribute to using the most efficient communication channels (phone, e-mail, letter,...) Relations to other positions * Assist the Account Manager in several tasks (e.g. preparation of presentations, preparation of analyses, statistics,...). * Provide all necessary information to the involved parties: clients, insurers, the Vanbreda International Customer Services, Finance and Accounting, Marketing and Communication. * Contribute to maintaining a co-operative and friendly working environment. * Inform the Operations Manager on problems and inefficiencies. Perfil del candidato * Active language knowledge of minimum French and English: bilingual level in both. * Experience in call center services. * Experience in back office tasks. Oferta de empleo * Horario: L-V * Salario: 16000 bruto/año + beneficios sociales * Contrato Temporal: 6 meses * Ubicación: Pozuelo de Alarcón

Requisitos

*Contrato Temporal: 2 meses *Salario: 15.000 bruto/año *Porcentaje sobre objetivos; seguro médico y transporte.

Se ofrece

Beneficios Sociales