L1 Technical Support with English

Todos los trabajos en EspañaTecnología e informáticaL1 Technical Support with English

Empleador: Page Personnel

Horario: Hace 11 horas

Ubicación: Barcelona

Phone: +34 (969) 13-51-45

Fax: +34 (931) 12-98-15

E-mail: N\A

Site:

No se requiere experiencia, jornada completa, contrato indefinido

*Customer Service (with SaaS product experience is a plus).
*Performing online and on-site trainings of a software tool.
*Creating/Editing product Help Center and documentation.

Información detallada sobre el trabajo L1 Technical Support with English. Términos y condiciones de vacante

Funciones

Great career opportunity within IT field and interesting international projects. L1 Technical Support with high level of English. Description We are looking for a L1 Technical Support Analyst to become part of motivating and supporting team for the American clients working in a friendly, young and open-minded environment; helping improve processes and eager to learn. The team works for more than 500 enterprise companies handling cases throughout their lifecycle in the most cautious and careful manner and improve the service policies and procedures working with Agile Scrumban methodology with technologies such as Kayako Fusion, GoToMeeting, FTP tools, Office (especially Word and Excel), Photoshop, among others. Profile * Customer Service (with SaaS product experience is a plus). * Performing online and on-site trainings of a software tool. * Creating/Editing product Help Center and documentation. * Reporting summaries to supervisors. Job Offer * Late schadule: 5pm-2am. * Competitive salary. * Career plan - Excellent benefits package. * Opportunity to grow professionally in a challenging environment. * International working environment.

Requisitos

*Customer Service (with SaaS product experience is a plus). *Performing online and on-site trainings of a software tool. *Creating/Editing product Help Center and documentation.

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