Service Desk Analyst (Temporary)

No se requiere experiencia, jornada completa, contrato indefinido

* Experience with Service logging / ticketing tools
* Good knowledge of Windows 7 and Office
* Previous customer service / support experience
* Technical academic background
* Bilingual in French and high level in English

Información detallada sobre el trabajo Service Desk Analyst (Temporary). Términos y condiciones de vacante

Funciones

Service Desk Analyst with French to grow into IT field and keep learning. The support analyst will be part of a team ensuring the delivery of quality service and support in their following day-to-day activities/responsibilities: * Recording / logging in ticketing tool (Manage Engine Service Desk Plus - internally known as GSD). * Call analysis / identification / handling and troubleshooting (most issues will require the ability to 'shadow' / connect to the customers desktop and navigate to understand the issue/request) * Provide Excellent Customer Support. * Follow up and solving complex IT incidents. * Escalate incidents to Level 3 when unable to resolve. * Responding to incoming emails. * Ensuring that service quality levels meet expectations. * This is part of the ongoing internal training and development of the EMEA Service Desk team.

Requisitos

* Experience with Service logging / ticketing tools * Good knowledge of Windows 7 and Office * Previous customer service / support experience * Technical academic background * Bilingual in French and high level in English

Se ofrece

* Temporary contract (6 months) * Benefits