Service Desk (French) - PageGroup Shared Services Centre

Al menos 1 año de experiencia, jornada completa, contrato indefinido

*Experience with Service logging / ticketing tools.
*Good knowledge of Windows 7 and Office.
*Previous customer service / support experience.
*Technical academic background.
*High level in English.

Información detallada sobre el trabajo Service Desk (French) - PageGroup Shared Services Centre. Términos y condiciones de vacante

Funciones

* Service Desk Analyst with French for international projects within PageSSC. * Good opportunity to be part of international team involved in projects for EU market. Description The support analyst will be part of a team ensuring the delivery of quality service and support in their following day-to-day activities/responsibilities: * Recording / logging in ticketing tool (Manage Engine Service Desk Plus - internally known as GSD). * Call analysis / identification / handling and troubleshooting (most issues will require the ability to 'shadow' / connect to the customers desktop and navigate to understand the issue/request) * Provide Excellent Customer Support. * Follow up and solving complex IT incidents. * Escalate incidents to Level 3 when unable to resolve. * Responding to incoming emails. * Ensuring that service quality levels meet expectations. This is part of the ongoing internal training and development of the EMEA Service Desk team. Profile * Experience with Service logging / ticketing tools. * Good knowledge of Windows 7 and Office. * Previous customer service / support experience. * Technical academic background. * High level in English. Job Offer * Career Plan. * International growing environment. * Top Employer Company. * Good work environment. * Benefits (Tickets Restaurant, Health Insurance, Life Insurance).

Requisitos

*Experience with Service logging / ticketing tools. *Good knowledge of Windows 7 and Office. *Previous customer service / support experience. *Technical academic background. *High level in English.

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