Service Desk Analyst - Italian or French (Temporary Position)

No se requiere experiencia, jornada completa, contrato indefinido

We are looking for a Team player with a native level of French or Italian and high level of English
2+ years of experience in a similar role - Help desk, Service desk, Technical Support (Level 1-2)

Información detallada sobre el trabajo Service Desk Analyst - Italian or French (Temporary Position). Términos y condiciones de vacante

Funciones

Great Opportunity for It Talents with French or Italian! We are looking for experienced Service Desk professionals who want to start a new challenge in an international environment, working on EU-projects in Barcelona - PageSSC. Description Your responsibilities: The Service Desk Analyst with French will be part of a team ensuring the delivery of quality service and support in their following day-to-day activities/responsibilities: * Recording / logging in ticketing tool (Manage Engine Service Desk Plus - internally known as GSD) * Call analysis / identification / handling and troubleshooting (most issues will require the ability to 'shadow' / connect to the customers desktop and navigate to understand the issue/request) * Provide Excellent Customer Support. * Follow up and solving complex IT incidents. * Escalate incidents to Level 3 when unable to resolve. * Responding to incoming emails. * Ensuring that service quality levels meet expectations. This is part of the ongoing internal training and development of the EMEA Service Desk team. Profile Your profile: * We are looking for a Team player with a native level of French or Italian and high level of English * 2+ years of experience in a similar role - Help desk, Service desk, Technical Support (Level 1-2) * Experience with Service logging / ticketing tools * Good knowledge of Windows 7 and Office * Previous customer service experience Job Offer What we are offering you: * Working in a young and multicultural environment (more than 30 nationalities and languages spoken) with great team spirit * Career development opportunities * Competitive salary based on skills and experience * Flexibility and work-life balance

Requisitos

We are looking for a Team player with a native level of French or Italian and high level of English 2+ years of experience in a similar role - Help desk, Service desk, Technical Support (Level 1-2)

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