Field Service Supervisor: Kalgoorlie Branch 10/4 Residential

Summary about this job

Detail information about job Field Service Supervisor: Kalgoorlie Branch 10/4 Residential. Terms and conditions vacancy

Introduction to Westrac:

WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships. Operating in NSW, ACT and WA, we supply equipment solutions to thousands of customers across the mining, construction, transport, forestry, agriculture and power generation sectors. At WesTrac our primary focus is our people. We know that our success is the result of more than 3,000 talented people working together to achieve amazing outcomes. Now, as we look to the future and our goal of becoming the first choice in equipment solutions, we're more focused than ever on harnessing the best talent for our business.

Job Details:

Reporting to the Branch Manager Kalgoorlie, the Supervisor is accountable for the 'ownership of the customer experience' by providing the complete customer care experience in regards to WesTrac service, repair and general service provision queries in relation to the allocated area of service/equipment.

As the point of contact between the customer and the technician, the Supervisor is responsible for the effective and efficient coordination of all matters relating to the customer – including the sourcing of labour to meet demand, scope, scheduling, pricing and invoicing of the work required, whilst ensuring that the customer's repair and service requirements are achieved with agreed timeframe and budget.

Paramount to the functionality of this position is requirement to ensure that the customer needs are investigated thoroughly and the solutions offered that add value to both the customer and WesTrac, thereby ensuring customer relationship longevity. In addition, the Field Service Supervisor is responsible for providing supervision, leadership and work order direction to a team of technicians within the designated area of work to ensure safety and quality of work is of the highest standard.

• Reporting to Branch Manager Kalgoorlie
• 10 day shifts on, 4 days off
• Kalgoorlie: 12.5 hours per shift inclusive of a 30 minute unpaid meal break

Essential:

• Trade certificate with a minimum of 8 years post trade experience
• Minimum of 2 years people management skills
• Minimum of 2 years in a similar role
• Demonstrated understanding as to the importance of effective Customer Management
• Previous experience within a leadership capacity
• Excellent organisational skills with the ability to successfully manage fluctuating workloads and prioritise accordingly
• Highly developed communication skills (interpersonal, written and verbal)
• Advanced stakeholder engagement skills with the ability to establish and maintain successful working relationships
• Demonstrated mechanical aptitude with the ability to absorb technical information quickly
• Intermediate computer literacy skills (including Microsoft Office)
• Demonstrated analytical, problem solving and negotiation skills to enable effective resolution of issues within the workplace and/or customer disputes
• Ability to work successfully within a team and autonomously

 Desirable:

• Completion or attainment towards Certificate IV Frontline Management
• Trade certificate qualification
• Previous experience utilising WesTrac and Caterpillar systems

Company Benefits:

WesTrac offers competitive remuneration packages and many other benefits which include:

• Salary sacrificing options i.e. airline membership, motor vehicle etc.
• Income Protection Insurance
• Paid Parental Leave  
• Discounted CAT products
• Wellness Program
• Employee Assistance Program (EAP)
• Further education assistance
• Discounted gym membership
• Discounted health insurance

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