Service Coordinator
Clark Equipment Sales Pty Ltd has a vacancy for an experienced Service Coordinator at our Acacia Ridge Branch in Brisbane.
Summary about this job
Other
Company: Clark Equipment Sales Pty Ltd
Location: Brisbane
Work type: Full Time
Salary: n\a
Phone: +61-8-8953-4344
Fax: +61-3-4576-9771
E-mail: n\a
Site: n\a
Detail information about job Service Coordinator. Terms and conditions vacancy
Clark Equipment Sales Pty Ltd is a leading distributor of material handling and construction equipment and has a vacancy for an experienced Service Coordinator at our Acacia Ridge Branch in Brisbane.
We are seeking an individual who has exceptional communication skills, is highly focused on attention to detail, and can provide excellent Customer Service Support to our clients in a competitive retail market.
Duties include:
- Communicate effectively and promptly with Customers, Clients and Field Service Teams.
- Maintain appropriate response times to customer breakdowns and service related issues.
- Respond to customer enquiries and prioritise service response.
- Maintain cost control of Field Service related work.
- Provide client quotations as required.
- Follow-up on outstanding service related issues with Customers and internal stakeholders.
- Liaise with internal departments to coordinate field service priorities.
- Coordinate Field Service work allocation and parts support
- Maintain Job Allocation Schedule and Field Service on-call register.
- Manage Field Service Leave Roster.
- Data entry and processing job orders
- Manage Filed Service Work in Progress
- Processing of Field Service invoices and COD Customers
- Warranty claim processing
You should have:
- Demonstrated ability to effectively communicate with customers and internal stakeholders.
- Demonstrated sound customer service and the commitment to resolve customer issues quickly
- Mechanical knowledge in earthmoving equipment is highly desirable.
- Computer skills in Microsoft and ability to learn our mainframe system quickly
- A high degree of demonstrated time-management skills and the ability to work under pressure at a fast pace.
- The ability to work within a close team environment
The company provides;
- Competitive Salary and superannuation
- Training on products
- A modern facility
Applicants that possess a positive attitude and previous experience in a similar role are invited to make application. Only successful applicants will be contacted.
Please forward your resume with a letter of introduction to:
The General Manager – QLD
Clark Equipment
Email: [email protected]