Service Technician
An exciting opportunity exists for an experienced Service Technician with fantastic customer service skills to join the Miele team! Apply now!
Summary about this job
Technicians
Company: Miele Australia Pty Ltd
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-3-2365-2039
Fax: +61-2-6586-7511
E-mail: n\a
Site: n\a
Detail information about job Service Technician. Terms and conditions vacancy
Service Technician (Domestic)
An exciting opportunity exists for a passionate, motivated and enthusiastic Service Technician to join the Miele team in Melbourne in a permanent, full time capacity!
Equipped with tools of trade provided by us, this crucial role involves getting out on the road in the red Miele van to visit our customers for service calls. Our Technicians bring a wealth of technical skills to the table, and thrive on providing the best possible service to our customers. As a Service Technician, you will be the face of the brand for many of our loyal customers - and you'll be ready to work on a range of quality Miele appliances from new through to 10, 20, 30+ years old!
We're looking for someone who...
- Prides themselves on providing the highest level of customer service
- Is seeking employment in a premium brand with an emphasis on product quality, longevity and sustainability
- Is looking for a role that offers ongoing support, education and training
- Has an enthusiastic and positive demeanour, thrives on meeting and exceeding targets, and is passionate about product service!
Reporting into the Service Team Leader, job responsibilities will include:
- Carrying out quality field service repairs at the customer's premises or in our workshop located at Adelaide Airport
- Ensuring a positive customer experience at all times
- Accurate and timely completion of necessary paperwork and service invoices
- Management of van stock
- Handling and resolving customer complaints in the field within company guidelines
- Providing exceptional customer service!
Requirements of the role include:
- Full electrical licence or disconnect/reconnect licence
- Current and valid full Australian driver's licence
- Sound technical knowledge of electrical and mechanical fault finding through effective problem solving skills
- Excellent written and verbal communication skills
- Solid computer skills with knowledge of the Microsoft Office suite
- Ability to squat, kneel and twist frequently
- Ability to push and pull weights over 100kg
Our ideal candidate will...
- Be a team player with the ability to ask for, and provide, direction when needed
- Have a gas, refrigeration, household appliance & white goods background (advantageous)
- Drive long distances as required
- Work with set organisational targets (KPIs)
- Genuinely enjoy meeting and interacting with customers
- Embrace new technology
At Miele we take pride in offering our staff a professional and friendly work environment driven by our clear values and behaviours. We offer all staff access to initiatives including a yearly health check and other health activities, our Employee Assistance Program, and a reward and recognition program for outstanding achievements. In addition we offer generous staff discounts on our product, and an additional 1% superannuation!
If this sounds like the opportunity you've been waiting for, apply now!