Product Support Representative

Summary about this job

Detail information about job Product Support Representative. Terms and conditions vacancy

• Great team culture
• Exciting opportunity to become an integral part of an OEM
• Competitive salary, commensurate with experience, plus 10% superannuation

Liebherr-Mining Equipment Colmar SAS in France is currently looking for a Product Support Representative (Supervisor Fitter/Technician) with the relevant qualification/working experience for an assignment in Australia.  The duration and location of employment in Australia will be defined by the nature of the project.

Job Summary:

You will provide technical support to the Liebherr field service team and customers. You will advise on best maintenance practices and usage of Liebherr products. You will serve as Liebherr official representative while on duty. You will work on the Liebherr equipment and train the on-site service team. You will promote the Liebherr service and products. For Liebherr Factory Product Support Representatives sent on assignment to a Liebherr Affiliate organisation, the assignment and reporting will be defined with Factory Customer Support Department.

Essential Job Duties:

• Focus on safety and advice on best working practices during execution of maintenance and repairs, as per Liebherr guidelines. Respect the customer guidelines on the mine site.
• Guide and train the on-site Service team;
  • Train the technicians doing the service on the equipment (hands-on training)
  • Provide guidelines for planning and preventive/predictive maintenance.
• Perform or supervise mechanical maintenance and repair tasks on the equipment;
  • Test the equipment’s performance
  • Troubleshooting
  • Advise on maintenance practices for equipment long term durability.
• Represent Liebherr towards the on-site service team and the customer;
  • Provide information on factory updates and upgrades
  • Advise on the special tooling, the spare parts stock, the equipment usage
  • Promote Liebherr products and services.

• Organise major jobs, such as machine assembly/commissioning, or major component’s change-out.
• Reporting;
  • Inspections, service and visit reports
  • Failure report and improvement proposal reports for information of Liebherr Mining Factory
  • Attend when required to Liebherr Mining internal product improvement’s meetings.

Position Specific Competencies:

• Excellent knowledge and experience in maintenance and repairs on Liebherr equipment.
• Ability to troubleshoot with methodology any type of failure.
• Ability to communicate in verbal and written forms with customers.
• Leadership skills.
• Good knowledge of MS Office (Word, Excel, Outlook).

General Competencies:

• Cost Awareness: Strives to keep costs within budget, and communicates status of cost developments.
• Language: Fluent in English and in other national language. Mastering Spanish, French or German would be a further advantage
• Adaptation and integration : ability to work in different cultural environments
• Ability to face critical situations: to defend the Liebherr image in all circumstances.

Education and Experience:

• Technical high school (mechanic, hydraulic or electro-mechanic).
• Experience in heavy duty equipment maintenance: ideally more than 5 years.

Annual Salary:

• AU $90,000.00 per annum

To submit your application for this diverse and exciting role, apply via the link below.

Applications Close Friday 27th July 2018

NO AGENCIES OR THIRD PARTIES PLEASE