Service Advisor

Summary about this job

Detail information about job Service Advisor. Terms and conditions vacancy

Sci-Fleet Hino is a leader in the Australian medium duty truck market.  The Hino brand has one of the finest reputations in the country for quality, reliability, durability, efficiency and customer satisfaction.  Sci-Fleet Hino is committed to providing customers with not only a reliable brand that represents true value for money but also exceptional customer service. 

Sci-Fleet Hino have an opportunity for a part-time Service Advisor at our Eagle Farm Service Centre. As a leader in the Australian medium duty truck market we pride ourselves on both customer service and quality.

Reporting to the Service Manager and working alongside other highly skilled and motivated employees. You will be responsible for the following:

• Receive Customer Vehicles for Service and Repair Jobs and raise repair orders on Dealer Management Systems (DMS). 
• Technically competent to understand the customer needs and requirements and accordingly raise Service Orders. 
• Able to provide detailed explanation on jobs to be carried out on vehicle. 
• Provide detailed explanation and technical justification for additional repairs with cost Estimate and obtain approval from customers. 
• Ability to advise customers on the required vital jobs. 
• Able to make every effort to resolve Customer Complaints and ensure customer has positive ownership experience. 
• Regularly follow up with Workshop controller and technicians on his vehicles and update Customers regularly on the job progress and ensure delivery of the vehicle at the promised time. 
• Raise Warranty approvals 
• Raise special orders for parts not available and follow up and keep customer informed. 
• Prepare Invoices on DMS and arrange for Active delivery of vehicles. 
• Follow up payments of credit customers and ensure collection within stipulated time. 
• Regularly monitor orders raised by him and ensure timely billing. 
• Conduct post service follow up to ensure customer satisfaction.

The successful candidate will have the following attributes:

• Strong attention to detail and be able to work under pressure
• Outstanding customer service skills whilst being courteous and reliable,
• Have excellent organisational and time management skills
• Intermediate PC skills.
• Servicing experience in Japanese trucks is preferred but not essentials
• Previous experience working in a fast-paced environment
• The ability to prioritize and adapt to changes in daily schedules
• Demonstrates safe working practices

There is a reason our employees stay with us and become a part of the Sci-Fleet family. For over 30 years the Sci-Fleet family business has seen outstanding growth across not only South-East Queensland, but nationally. Find out what sets us apart from our competitors.

Sci-Fleet Hino will offer you:

• A competitive remuneration package 
• Overtime opportunity / bonus system
• Company paid ongoing development and training
• Uniforms supplied
• This is a part-time role working Monday to Friday from 1.00 PM until 6.00 PM (25 hours per week – 5-hour shifts).  Flexibility to work Full-time hours to cover any leave absences.  
• A friendly, safe and supportive working environment with opportunities for development and room for advancement.

Please note that due to our strict Health and Safety policy it is a requirement that any candidates being considered for employment complete a pre-employment medical assessment inclusive of drug and alcohol screening prior to receiving a formal offer of employment.

Only candidates with previous customer service experience or in a similar role within the automotive/heavy vehicle industry should apply. 

Sci-Fleet Hino is an Equal Opportunity Employer.

If you feel that this is the right fit for you then click the "apply" button.