Toyota Service Advisor
DVG Automotive Group are looking for an experienced Service Advisor to join our Toyota dealership.
Summary about this job
Automotive Trades
Company: DVG Automotive Group
Location: Perth
Work type: Full Time
Salary: n\a
Phone: +61-2-6848-6651
Fax: +61-8-2172-6506
E-mail: n\a
Site: n\a
Detail information about job Toyota Service Advisor. Terms and conditions vacancy
DVG Automotive Group is a part of Japanese IDOM Inc., one of the largest automotive groups in the world, and is one of WA's largest group of dealerships operating 38 new and used dealerships in 12 major locations across Perth's metropolitan area. As a part of an aggressive plan to grow the IDOM/DVG business in Australia, DVG is always on the search for the best in the industry to join our growing team. Our focus is on providing the best Customer Service for both our clients and work colleagues.
DVG Automotive Group are looking for an experienced Service Advisor to join our Toyota dealership.
The main focus of this position is to act as the principal contact between the dealership and the customer for repair and maintenance services of vehicles whilst providing exceptional customer service.
You will also be required to:
- Meet and greet customers
- Take bookings and service enquiries over the Phone
- Manage and Prioritise Daily bookings
- Liaise with the Technical Svc Manager to ensure all work is carried out in the allocated time frame
- Promote the company and source new business for the service department
- Ensure customer satisfaction
- Assist the Service Manager when required
- Ensure accurate Data integrity is upheld
- Work as part of a team
- Conduct Service follow up calls on a daily Basis
The ideal candidate will demonstrate the following:
- Knowledge of the Automotive industry is favourable but not essential as Onsite Training is provided
- Has previously worked in a customer service focused role
- Polite and professional phone manner
- Works well Under pressure and Can meet Deadlines
- Ability to deal with customer complains and concerns in an acceptable manner
- Excellent time management skills
- Knowledge of vehicle mechanics is an advantage
- Previous DMS software experience favourable but not essential as training provided
- Ability to multi task is a MUST
- Candidate must be reliable
- Strong Microsoft knowledge is an Advantage
If this is the opportunity you can't pass by, please APPLY NOW.
Your interest in this position will be kept strictly confidential.