Client Service Manager/ Key Account Manager - Security
Got the business acumen; the networks and the leadership skills & experience to manage your own portfolio of client/s, then take this opportunity now!
Summary about this job
Security Services
Company: Private Advertiser
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-3-3455-3832
Fax: +61-3-1067-8882
E-mail: n\a
Site: n\a
Detail information about job Client Service Manager/ Key Account Manager - Security. Terms and conditions vacancy
The company:
We are a leading Services Provider for Cleaning, Security, Concierge and Maintenance services in the Retail, commercial and Public sectors. The company has approximately 2500 employees, delivering our services nationwide across 250 plus assets.
Role: Client Service Manager/ Key Account Manager - Security
We currently have a rare Full-Time opportunity for a person with drive, experience and passion to take ownership of the Client Service Manager/ Key Account Manager role. The Client Service Manager/ Key Account Manager will work Collaborative with Senior Management, team members and external Stakeholders to deliver relevant contractual and business requirements.
Responsibilities (including but not limited to):
- Provide a visible presence to leading and guide site based teams patrolling and monitoring assets for loss prevention, fire, health, safety and customer service.
- Assist Operations in filling roster shortfalls or covering “dropped” or “adhoc” shifts as required and if required attend to shift personally.
- Coordinating and directing security teams to ensure all systems are implemented and exceed client expectations.
- Deal with hostile members of the public to resolve situations.
- Conduct regular patrols, inspections and site audits as per Glad Group and client requirements.
- Resolve issues as they arise or refer them to the Line Manager if outside the limits of individual authority, experience or skill set.
- Communicate any incidents or key activities to the Glad National Operations Centre and / or Line Manager immediately or as directed.
- Maintenance of proper records, and logbooks including the preparation of accurate reports.
- Support high standards of staff presentation through enforcement of uniform regulations and standards.
- Establish security patrol priorities and ensure these are communicated to the appropriate personnel.
To be successful in this role you will require:
- Valid State Security licence and Senior First Aid certificate
- Senior First Aid Certificate equal or greater than HLTFA301B competencies
- Previous supervisory experience and proven record in the Security Industry.
- Demonstrated knowledge and understanding of OH&S and QA.
- Working knowledge of National Award and NES
- School certificate or HSC
- Prior operational and administrative experience in services industry
- Ability to assess and analyse potential or existing problems and to provide appropriate solutions.
- A capacity to work in a busy environment and to deadlines
This position is based in our Head office in Rockdale - NSW, though you will be allocated to a specific portfolio within the Sydney, NSW area. However there may be some interstate travel as required by the business.
Are you the right person for this rare opportunity? Then wait no more and apply now. Please submit your cover letter and CV with your current qualifications, experiences and skills. Tell us why you should be the new Client Service Manager/ Key Account Manager Today!