Apple(R) Repair Technician & Retail Sales Support

Summary about this job

Detail information about job Apple(R) Repair Technician & Retail Sales Support. Terms and conditions vacancy

Experimac, one of the fastest growing tech franchises from the USA and has now entered Australia. Experimac is a local trusted tech source for Apple® product repairs, upgrades, pre-owned sales and trade-ins for iPhones®; iPads® tablets; iMac® computers; MacBook® laptops; accessories and more.

We are now expanding our retail store in Carlton and we require a full-time person to fill the repair technician and retail sales support role.

You do not need to be fully conversant in Apple® IOS or hardware. Full training will be provided for the right candidate, previous experience with Apple® products is a bonus.

Our technical position is suitable for anyone from teenagers who can fix phones, right through to experienced PC repair employees who want to expand their careers. This is a great opportunity for someone with a positive attitude that loves working in a focused and passionate team.

Key Responsibilities

• Diagnosing technical issues - phones, computers, laptops and tablets
• Undertaking repairs - phones, computers, laptops and tablets
• Computer/laptop Upgrades
• IOS installations – phones, computers, laptops and tablets
• Troubleshooting user issues
• Data backup
• IOS updates
• Data transfer and recovery
• Malware removal
• Computer/laptop setups
• Customers sales and service
• Assisting customers with trade-ins
• Maintaining a neat, clean and professional store
• Assisting with incoming calls and walk-in customers

We are looking for applicants who possess the following: 

• Excellent communication skills
• Team player
• Meticulous attention to customer satisfaction
• Available Mon – Fri on a full-time basis (40 hours per week)
• Ability to work autonomously
• Honest and dependable
• Prior computer/laptop technical experience preferred
• Prior phone/tablet/computer/laptop repair experience preferred
• Prior retail sales experience preferred

Suitable applicants will be shortlisted and contacted to arrange an interview.

To apply or for additional information please email us at [email protected]