Case Manager Inbound Customer service

Summary about this job

Detail information about job Case Manager Inbound Customer service. Terms and conditions vacancy

The Company

Our client is a full-service customer loyalty company. Their goal is to help the automotive industry to establish and maintain enduring relationships with their customers. They do this through a variety of custom programs designed to provide our client's customers with a satisfying consumer experience.

This is an excellent opportunity to work for a leader in its field, and work for a global brand in a fun and focused environment. Our client prides itself for their diversity and equal opportunity practices and always seeks strong candidates to join their business.

The Role

We are currently seeking an experienced Case Manager who can provide exceptional customer service in regards general queries involving the business.

Duties and Responsibilities

• Manage inbound client calls - after sales support;
• Responsible for providing information in regards to general queries or issues related to complains, mechanical faults, competitions, release dates and others;
• Works with a high degree of autonomy with authority to make decisions in relation to specific customer contact matters;
• Takes responsibility for the outcomes of customer contact and rectifying complex situations involving emergencies, substantial complaints and faults, disruptions of service or customer dissatisfaction;
• Work in a customer contact centre environment and use call centre monitoring technology;

Requirements

• Mandatory - Automotive industry knowledge (dealership, mechanical, sales, etc)
• Excellent verbal and written communication skills, able to identify, confirm and action customer requirements;
• High personal integrity and loyalty
• Strong problem solving skills

Benefits

• Bi-yearly performance rewards up to $1000
• Month rewards
• Monthly call coaching
• Monthly 1 on 1 with manager
• Fresh & enthusiastic team – focusing on staff engagement
• Working within prestige of a global brand
• Attend the company events - treated as part of a team
• Can take home new release car for week to test drive!!

If this opportunity sounds like what you were looking for your career, click on "apply" now and send us your updated resume.