Customer Service Representative
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Excited full time opportunity to work for a global brand
Summary about this job
Automotive Trades
Company: Drake International
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-8-8881-8594
Fax: +61-2-5812-9149
E-mail: n\a
Site: n\a
Detail information about job Customer Service Representative. Terms and conditions vacancy
The CompanyOur client is a full-service customer loyalty company. Their goal is to help the automotive industry to establish and maintain enduring relationships with their customers. They do this through a variety of custom programs designed to provide our client's customers with a satisfying consumer experience.
This is an excellent opportunity to work for a leader in its field and a global brand in a fun and focused environment. Our client prides itself for their diversity and equal opportunity practices and always seek strong candidates to join their business.
The Role
We are currently seeking a Customer Service Representative who can provide exceptional customer service regards general queries involving the business.
Main Responsibilities and Tasks
• Outbound calls – 200 per day, with the call time varying between 1-5 minutes
• Welcome and courtesy calls after new purchase – Confirm customer details and level of satisfaction with the purchase;
• Marketing calls – arrange dealer to contact for test drive, based from web enquiry or previous interactions
• Volumes of calls fluctuate based on new vehicle release & campaigns
Requirements
• Automotive exp. preferred – not essential
• Must have experience in contact centre environment
• Great communication skills over the phone
• Attention to detail
• Fast learner
• A positive attitude;
• Strong work ethic
If this opportunity sounds like it was made for you, click on "apply" and send us your updated resume.
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