Product Support Advisor

Summary about this job

Detail information about job Product Support Advisor. Terms and conditions vacancy

• Additional Superannuation Contribution
• Training Opportunities for all Staff
• FIFO Role - 8/6 Roster

Sandvik Mining and Rock Technology is a leading supplier of equipment, tools, services, support and technical solutions for the mining and construction industry, and our operations and organizations are spread around the globe. We offer you a world of opportunities and our diverse businesses and cross-border networks enable you to explore your potential and thrive.

The role

The Product Support Advisor is to provide technical support, coaching and mentoring to the client’s maintenance department in maintaining the Rhino equipment. This role will also be assisting with continuous improvement linking Sandvik support directly to the client.  The role will also be involved in planning the performance and integrity of the equipment at the lowest practical cost.

The Product Support Advisor represents Sandvik and as such will assist in liaising between Sandvik and the customer and gathering performance data of Sandvik equipment for evaluation and historical references.

This role is FIFO from Perth on an 8/6 roster.

Areas of responsibility

• Recommending site specific maintenance strategies or recommended maintenance practices.
• Monitor onsite equipment performance (KPI’s) identifying deficiencies or the potential for improvement and communicate any recommended action(s) to the customers’ representatives.
• Assist the Customer in analysis for equipment failures using the customer’s failure analysis tools and data, and recommend/discuss corrective actions with the site Maintenance department.
• Attend and participate (in an advisory capacity) at equipment services and major component replacement.
• Assist planners to develop preventative maintenance plans.
• Sign off on agreed weekly availability statistics

Your profile

You will be highly committed to safety with a diesel fitting trade qualification.  Previous experience maintaining Raise Bore or John Deere equipment is highly desirable.  You will need a strong background in working on client sites and maintenance planning.  Strong leadership skills are essential with the ability to coach, mentor and share knowledge.

What we offer

• Additional superannuation contribution (2.5% above the superannuation guarantee)
• An Employee Benefits Program including salary sacrifice options, a company-wide bonus scheme, and Length of Service Recognition program
• Company funded paid parental leave which includes superannuation contributions during the leave period
• Training opportunities for employees – from internal programs to contributions towards external studies
• A Sandvik Wellness Program for employees’ who want to improve their health and wellbeing

Our Company and Culture

Sandvik Mining & Rock Technology is a leading supplier in equipment and tools, service and technical solutions for the mining and construction industries. Application areas include rock drilling, rock cutting, crushing and screening, loading and hauling, tunneling, quarrying and breaking and demolition.

We conduct business in a sustainable and responsible manner. To achieve this we always act in line with our high ethical standards, putting safety first and always showing consideration for the environment and the communities in which we operate. The safety and well-being of our employees and the environment are our core values. Finally, we care about others and build relationships based on honesty, respect and trust.

At Sandvik, we recognise that we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and we encourage applications from women and Aboriginal and Torres Strait Islander people.

How to apply

Click ‘Apply Now’ button, or access the Sandvik website  home.sandvik/careers

Applications close: 28 July 2018 or sooner if the right applicant is found