Field Service Representative

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Use your trouble-shooting and customer service skills to deliver, collect and service rental medical devices and consumable products.

Summary about this job

Technicians

Company: Private Advertiser

Location: Sydney

Work type: Full Time

Salary: $55,000 base + super + allowances

Phone: +61-7-3839-8841

Fax: +61-8-9864-7320

E-mail: n\a

Site:

Detail information about job Field Service Representative. Terms and conditions vacancy

  • Maintenance, service and delivery role
  • Medical Device Industry
  • Friendly, cohesive team environment

KCI Medical is a market-leading, globally diversified wound care and regenerative medicine company.  Our company employs more than 5,800 people worldwide and markets its products in more than 80 countries. Our customers value our unique and innovative products and strong customer-centric focus. We are passionate about healing wounds and improving the lives of patients around the world.

Based in Lane Cove, this position is a key part of the team responsible for ensuring smooth delivery, collection and servicing of our rental and consumable products and providing ongoing support to both external and internal customers in line with customer service, operations and quality standards and procedures.  This role is responsible for the cleaning and quality assurance along with some technical repair work for all rental and customer-owned equipment. As a Field Service Representative, you will have the opportunity to bring a wide array of skills and knowledge to the role. You will need to demonstrate:

  • Great troubleshooting & diagnosis skills
  • Great customer service skills
  • Ability to prioritise work
  • Quality workmanship and pride in your work
  • Reliability.

As part of a team, you will participate in an after hours on-call roster time table and at times you will be required to travel interstate to provide relief cover.

To be successful in this role you will:

  • Have experience working in a maintenance and delivery environment preferably in a healthcare/medical industry. 
  • Possess effective time management skills
  • Enjoy working as part of a team and have the ability to work autonomously. 
  • Technical skills / qualifications (electrical) would be preferred. 
  • You will have solid computer skills and have a professional, neat and tidy presentation and the ability to communicate professionally and succinctly in both oral and written form.
  • Have a current electrical safety testing certificate (Test and Tag).

A current valid driver's license and safe driving record is essential for this role.

What's in it for you?

We offer a stable company in a professional role and will be part of a close-knit team with great work-ethic.  You will learn how to maintain our specialised equipment and have the autonomy and trust to deliver and pick up equipment as it is required.  As there is some on-call rostering, the ability to earn extra money is an added incentive.

If this sounds like you, please send your CV with a covering letter to The HR Manager, KCI Acelity, by clicking the link.  We would love to hear from you!

No agencies please.  We are an equal opportunity employer.  Only shortlisted candidates will be contacted.  By applying to our company, you agree that we may hold your details on file for this or any other potentially suitable vacancies that may arise.

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