Customer Support Coordinator

Summary about this job

Detail information about job Customer Support Coordinator. Terms and conditions vacancy

• Multi-award winning international company!
• Endless scope of opportunities available!
• Utilise your mechanical mind and fault finding!

• Work for an Australian owned company
• Enjoy work life balance
• Have a role that you can make your own
  
  

About You’re Next Company:

For nearly 30 years, our client remains at the forefront of waterjet machinery. With offices around the globe (and still Australian owned), they are the leading manufacturer within their field; revolutionizing, developing and patenting the most cutting-edge technology seen on the market to date.

Their staff retention rate is a testament to the passion, dedication, and investment the company has not only on the business, but the wider the team and the commitment to their customers.

As a multi-award winning global giant, they are on the verge of growing exponentially, and so are seeking a Customer Support Coordinator to join them as they take on this next exciting chapter of their growth.



  
Why You Want To Work Here:

No longer on your hands and knees getting dirty, you'll be working in professional office with the ability to make a significant impact on the company. You can forget about the long hours, and weeks away from home, and enjoy the luxury of a normal working week.

You'll be joining a passionate company, with leaders who are highly involved and invested in building the right team. Although you have the right foundation of skills, given this is a change in direction, you will receive all the coaching and training to help you excel.

Given this is a new role, your motivation and drive will allow you to have the ability to direct the role into many different pathways. You’ll be rewarded for your hard work and dedication, and therefore career progression and growth will follow.




About You:

First and foremost, you are extremely motivated, and looking for another direction in your career. Being an ex-field service technician, your mechanical mind makes understanding fault finding processes second nature and your commitment to customer service sees you resolve issues effortlessly.

You instil confidence, trust and understanding for all your customers where they feel heard, understood and fully supported.

Importantly, you are the ultimate multi-tasker, you don't get rattled easily and excel when it comes to planning, scheduling and the organisation of others times. You find great satisfaction in creating long term relationships and are naturally that person that is strong with follow ups.



  
About The Role:

Reporting to the Technical Director, you’ll add significant value to the company by providing support to clients and field service technicians. Some of your main duties will include;

• Scheduling and coordinating appointments for technicians across Australia 
• Assisting customers with sales enquiries
• Assist service and clients with booking service and support
• Following up customers and ensuring customer satisfaction
• Generating internal sales of spare parts and service
• Working as part of a wider team to meet company goals

  


What We Are Looking For:

Alongside having a great attitude, we are also looking for;

• Mechanical background
• Scheduling or planning experience is ideal
• Excellent team player & brand advocate
• Proactive nature and ability to take initiative
• Phenomenal organisational skills
• Great phone manner and communication
• Ability to create value driven relationships

  

What’s On Offer:

In return for all your hard work and commitment, you will receive;

• Working with an award-winning global giant
• Small close-knit team with highly invested leaders
• Scope to really make the role your own and choose future direction
• Endless career progression and growth
• Work life balance

  


Next Steps:

If this opportunity sounds like the right one for you, please submit your application now by providing your resume and cover letter detailing why you think you are the right person for the role. 

Regretfully and respectfully, only successful candidates will be contacted.