AV/IT Service Technician
In response to an expansion of our Service department, we are looking for an experienced AV Service Technician to join our team...
Summary about this job
Technicians
Company: InSight Systems
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-7-8161-4066
Fax: +61-3-8007-8566
E-mail: n\a
Site: n\a
Detail information about job AV/IT Service Technician. Terms and conditions vacancy
About the business
- Highly respected Audio Visual integration company
- Outstanding opportunity to build on your experience
- Immediate start
InSight Systems is an Audio Visual Integration company, regarded as a leading advisor and implementer of emerging technologies. We offer a full range of integration services including consultation, design, project management, programming, documentation, installation, training, system service & maintenance.
In response to an expansion of our Service department, we are looking for an experienced AV Service Technician to join our team.
Reporting to the on-site Operational Manager, this is a hands-on service position, dealing primarily with classroom technology and based onsite at a well respected educational institution.
About the role
- Respond to Service Calls raised by clients in a timely and professional manner
- Complete routine maintenance on equipment as scheduled
- Update internal registers and procedures to reflect the current status of rooms and service tickets
- Ensure exceptional quality standards are met and set KPIs are achieved
- Produce high quality system and maintenance performance reports
This role will cover 38 hours a week and the ideal candidate will be able to work on a rotating roster between the times of 7:30am and 9:30pm.
Skills and experience
- Electronics, Audio Visual qualifications or equivalent experience are highly desirable
- Minimum 3 years' experience in Audio Visual industry or similar IT experience involving field work.
- A moderate understanding of network infrastructure is essential
- Understanding of ITIL methodology would be advantageous
- Confident interpersonal and communication skills (written & verbal)
- Professional personal presentation and history of exceptional work attendance
- An ability to form effective client relationships
- A passion to further your professional development
We are passionate about providing our client with an exceptional customer service experience and will expect you to feel the same way. You will also be able to work both autonomously and as part of our broader service team with excellent organisational skills, strong attention to detail and your referees will speak highly of the quality of your work. Access to personal transportation would also be an advantage.
If you meet these criteria and are interested in this position, please send your resume to Jessica Kovacevic - [email protected]
No recruitment agencies please. Kindly note that only shortlisted applicants will be contacted - thank you!