Automotive DMS Consultant
Customer service and support role with a progressive automotive software developer in Sydney
Summary about this job
Automotive Trades
Company: Great People Pty Ltd
Location: Sydney
Work type: Full Time
Salary: Up to $65k plus super
Phone: +61-7-1688-4772
Fax: +61-7-1304-3249
E-mail: n\a
Site: n\a
Detail information about job Automotive DMS Consultant. Terms and conditions vacancy
- Parramatta location
- Fantastic team culture
- Perfect opportunity for car dealership candidates looking for career advancement
The company
With a reputation for developing and delivering innovative software solutions to the automotive, motorcycle and marine industries, our client is currently seeking to appoint a Support Consultant to join its Support Services team based in Parramatta.
The role
In this position, you will be responsible for supporting dealership customers with DMS enquiries and technical issues as well as delivering quality service outcomes in line with agreed service target levels.
Key tasks include:
- Handling incoming incident tickets and service requests over the phone and via the internal portal, including technical support;
- Managing customer expectations and providing prompt responses;
- Liaising with customers through written communication and well as over the phone;
- Utilising existing dealership DMS experience to problem solve;
- Develop and implement process improvement where required.
The successful candidate
As a key player in the achievement of dealership satisfaction, you will naturally be a team player with strong customer service and problem solving skills. Along with this, key criteria includes:
- Minimum 2 years' experience working within a dealership environment, either within the automotive, motorcycle or marine industries;
- Experience in a dealership Service or Parts Department, as a Service Advisor, Assistant/ Department Manager, Parts Interpreter or similar;
- Comprehensive hands-on experience navigating through DMS databases;
- Sound knowledge of dealership operations;
- A strong focus and commitment to always providing high level customer service
- Excellent written and verbal communication skills;
- The ability to work autonomously.
Remuneration and benefits
You will be rewarded with a salary, negotiable dependent on your experience along with the opportunity to develop your career, outside of dealership. This position presents as the perfect opportunity for an ambitious professional looking for a challenge outside of a dealership environment but still within the automotive industry.
To apply, email [email protected] or call Kayhla on 0404 494 271 for for more information.