Service Technician

Summary about this job

Detail information about job Service Technician. Terms and conditions vacancy

ESC Technology is based in Fyshwick and carries out servicing work in the ACT and region on behalf of global vendors in the cash handling, entrance control and print imaging spheres. In addition, we have a small base of local customers with copying and printing equipment requiring servicing and repair.  We are a small operation big on exceeding our customers' expectations.

The Role

Most of our work is carried out onsite. You will work independently, but with support available, to troubleshoot and repair a variety of equipment including high speed cash-handling equipment, entrance controls such as speedstiles, copiers and printers. You will also track and manage parts/tools and stay abreast of changes in technical and functional elements of the equipment.

While some computer knowledge is required, this position is focused on electro-mechanical repair.  The ideal candidate will possess good PC/networking knowledge.  This position is not intended for IT or help desk professionals.

THIS JOB MIGHT BE RIGHT FOR YOU IF:

• You enjoy interacting with people and providing good customer service.

• You consider yourself mechanically inclined and a fast learner.

• You have great communication skills and can effectively convey information.

• You are conscientious.You take the time to insure that your work is done right.

• You enjoy working with minimal supervision.You are confident in your ability to prioritise and make critical decisions.

• You are driven and motivated to make a meaningful impact in your role.

MAIN RESPONSIBILITIES

• Ensure overall customer satisfaction

• Diagnose system problems and make repairs

• Keep customer apprised of progress during maintenance or a down system situation

• Document system problems and preventative maintenance in customer site log

• Gather and record machine information to monitor performance

• Complete machine installations, Engineering Change Notices that affect system upgrades, and Hardware /Software upgrades that may require technical assistance

• Make recommendations for improving the service, reliability, and performance of the equipment

• Escalate difficult technical problems by seeking timely advice or assistance from technical support

• Carry out preventative maintenance schedules according to company specifications

• Any other job responsibilities as assigned within scope of position

REQUIRED SKILLS AND COMPETENCIES

• A company van is provided and you will drive from your home daily to our customer sites or to our workshop.

• Must be able to lift up to 20 kgs without assistance

• Must be able to sit and/or stand for long periods of time, as well as be able to frequently kneel, bend, squat, sit and twist

• Must be able to work at all of our customer sites as needed including financial institutions, government buildings, petrol stations, retail stores etc.

• Limited requirement to work weekends and/or holidays to accommodate business needs

• Occasional travel outside your assigned territory may be necessary

• Ability to accommodate limited accessibility at a job site

• Ability to work autonomously with minimal supervision

The position is available immediately and the remuneration package negotiable.