Client Services Manager
Client Services Manager - Commercial Cleaning
Summary about this job
Cleaning Services
Company: DW Commercial Cleaning Services
Location: Brisbane
Work type: Full Time
Salary: n\a
Phone: +61-2-7228-6460
Fax: +61-8-2860-8345
E-mail: n\a
Site: n\a
Detail information about job Client Services Manager. Terms and conditions vacancy
Client Services Manager - Commercial Cleaning
Due to ongoing growth of their business, DW Commercial Cleaning Services is seeking an experienced Client Services Manager. Your role will manage cleaning contracts within a territory from the Brisbane to the Tweed.
We are seeking an experienced Manager that can add value to the team. The role would be highly suited to a person with previous experience in the sector, has a strong customer satisfaction focus and eye for detail as well as possessing a great sales aptitude.
Reporting to the Director, your role will include:
- Management - Managing sub-contractors and their staff in the cleaning of commercial properties to contract requirements; hire and terminate sub-contractors; manage site inductions; conduct site inspections and complete reports; manage quality and provide feedback to sub-contractors and clients; manage client requests
- Client Management - Building relationships with clients; site visits to discuss performance of cleaning teams to ensure satisfaction;
We are seeking a professional candidate that meets the following criteria:
- Prior experience in commercial cleaning is essential, preferably in an Client Services Manager or Supervisory role
- Proven ability in managing client expectations against contractual obligations
- Experienced in managing sub-contractors and staff
- A high customer service focus, strong relationship management, negotiation and problem solving skills
- High organisational, time management and multi-tasking skills to meet deadlines as well as the ability to remain flexible to go to site on varying shifts if necessary
- Ability to work early mornings and weekends when required
- Focused on Workplace Health and Safety and risk management
- Team focused as well as being able to motivate and reward staff
- Self-motivated approach and ability to work from a home office - laptop, phone and other work needs will be provided
- Intermediate computer and administrative skills for reporting and communications
- Provide quotations and recommendations for additional works
On offer is a competitive salary package, career opportunities and the chance to join an exciting, enjoyable and supportive work environment.