Service Support Specialist
This role includes broad responsibilities for service support, training organisation, network management,resolution of product problems.
Summary about this job
Automotive Trades
Company: SAIC Motor Australia PTY LTD
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-8-4688-4096
Fax: +61-3-9918-8125
E-mail: n\a
Site: n\a
Detail information about job Service Support Specialist. Terms and conditions vacancy
This is one of the leading companies in the Automotive industry, ranked in 41 in the Global Fortune 500 list in 2017. It marked the 13rd time that the company had made it onto the list of the world's most powerful companies.
If you want to grow your career with the dynamic and diversity team for this start-up business, don’t miss the opportunity.
Key Results/Accountabilities expected from the role:
• Manage Technical reports from dealer network
• Assisting dealers to resolve any concerns raised with service, warranty and technical areas.
• Assisting dealers in the field with service, warranty and technical issues.
• Plan and conduct dealer field visits when required to assist dealers resolving Technical issues.
• Ensure dealers comply with all Companies policy and procedures relating to service, warranty, parts and training.
• Define dealership staff training requirements and work in conjunction with Aftersales Director and training provider to develop courses.
• Liaise with Company and dealers regarding customer care issues.
• Liaise with Warranty Administrator and facilitate training, audit/compliance requests.
• Communicate and assist with issues pertaining to vehicle distribution and logistics including surveying.
• Liaise with factory on technical, training and dealer issues in conjunction with Aftersales Director.
• Provide assistance with technical documentation and work directly with Aftersales Director
• Frequent travel as require to rectify Technical Field issues and ensure they are resolved
• Other duties as assigned from time to time.
Required Experience & Educational background:
- Automotive Mechanical or Electrical licence essential
- Proven track record supporting dealer network in a technical capacity
- Experience and understanding of the automotive OEM service procedures and systems used
- Good interpersonal and communication skills.
- Be able to work independently and under pressure.
- Comfortable with travelling