Harley-Davidson Spare Parts & Customisation Specialist
Join our buzzing Parts & Accessories department to service all our Harley- Davidson customers
Summary about this job
Automotive Trades
Company: Private Advertiser
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-2-1405-2001
Fax: +61-3-6514-9733
E-mail: n\a
Site: n\a
Detail information about job Harley-Davidson Spare Parts & Customisation Specialist. Terms and conditions vacancy
- Work with the worlds #1 Motorcycle Brand
- Grow your career in Motorcycles
- Live and breathe the Harley Davidson culture
About us
At Harley-Heaven, we take pride in being the No1 Harley-Davidson dealer in Victoria. Harley-Heaven Melbourne are passionate team of Harley Davidson enthusiasts that are exceptionally energetic and thrive in the dealership environment. Being able to chat about Harley’s all day is the dream that we live.
As a group, Harley-Heaven have been Harley-Davidson dealers for over 30 years and have Harley-Davidson dealerships across Australia in; Adelaide, Dandenong, Sydney Alexandria and Western Sydney, Melbourne and Ringwood. We are constantly growing and are always on the lookout for internal talent to grow with us.
The Position
Join our buzzing parts and accessories department, to help service our everyday Harley customers, our trade customers and our service department for all parts advice, sales and stocking requirements. You will report into the Parts and Merchandise Manager and work alongside a team of Parts and Accessories specialist in a full time role.
Key Responsibilities:
- Provide excellence customer service to all of the dealership’s customers.
- Develop and share knowledge of all Parts and Accessories merchandise, parts history, and motorcycle service.
- Must possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
- Handle telephone transactions quickly, and courteously.
- Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.
- Interface with Service Technicians and ensure their Parts and Accessories needs are being met.
- Assist service technicians in determining parts & accessories requirements for individual jobs.
- Maintain cleanliness of Parts and Accessories Department and keep inventory neatly stacked and orderly.
- Receive and process parts from distributors, check merchandise received against purchase invoice, and prepare product for showroom floor.
- Conduct or participate in periodic physical inventory of all merchandise (counts, reports etc.).
- Ensure merchandise displays are stocked, clean, and appealing to customers.
- Maintain updated customer mailing lists.
- Become familiar and efficient with all phases of the computer system required for P&A management
You will have:
- 2 years’ experience in Retail Automotive Spare Parts industry
- Experience working in a fast paced and energetic environment
- An enthusiastic and positive approach to customer service
- Harley-Davidson Experience and Knowledge is an advantage but is not a prerequisite for this position.
- Availability to work on Saturdays
You get that being unique has its advantages..... Our bikes stand out from the crowd, so should you!!!!
If this sounds like you, we want to hear from you. Apply now, with your cover letter and CV!