BMW and MINI Service Advisor
An exciting and rare opportunity exists for an experienced Service Advisor to join our dynamic dealership team.
Summary about this job
Automotive Trades
Company: Gold Coast BMW
Location: Gold Coast
Work type: Full Time
Salary: n\a
Phone: +61-2-2922-7065
Fax: +61-8-2313-5862
E-mail: n\a
Site: n\a
Detail information about job BMW and MINI Service Advisor. Terms and conditions vacancy
- Work with a dynamic and experienced team
- Incentives and commission structure to reward your efforts
- Immediate start available
An exciting and very rare opportunity exists for an experienced Service Advisor to join our dynamic dealership team. This is a dream role for a Service Advisor experienced within the prestige automotive industry.
The Role:
With a focus on customer service excellence and working well within a close-knit and highly professional dealership team, we seek the services of a proactive individual, passionate about the luxury automotive industry.
As part of a dedicated team, you will be responsible for helping to meet the expectations of the most discerning customers, while assisting the dealership exceed its customer satisfaction and financial objectives.
Key Responsibilities:
- Managing the end to end customer experience, ensuring the highest levels of customer satisfaction are upheld at all times
- Coordinating service department and loan car bookings and in a timely and accurate manner
- Recommending and selling necessary products and services to the customer
- Working collaboratively and efficiently with all departments of the dealership including Sales, Parts, Bodyshop, Customer Relations and Marketing
About You:
- Minimum of four years previous experience in a similar role - essential
- BMW and MINI experience – highly desirable
- Pentana DMS experience – highly desirable
- Be customer focused and able to establish and develop long-term customer relationships
- Excellent communication and negotiation skills; both written and verbal
- Ability to work well within a small team
- Honest and reliable with a 'can do' attitude
- Ability to solve problems, prioritise work tasks, meet deadlines and remain calm under pressure
- Positive attitude towards increasing performance through continual improvement
- Impeccable presentation
On Offer:
- The opportunity to work for a highly regarded, progressive and dealer group
- Factory training and professional development
- A highly competitive package based on experience and qualifications
If you are looking for a challenging and rewarding career, enjoy working within a team of professionals and pride yourself on the highest level of customer service, please click the APPLY button to submit your Cover Letter (including a personal introduction) and current CV.
Only shortlisted candidates will be contacted.