Field Service Technician/Engineer - CNC

Summary about this job

Detail information about job Field Service Technician/Engineer - CNC. Terms and conditions vacancy

Biesse Group is a global leader in the technology, manufacturing machines and components for processing wood, glass, stone, plastic and metal product industry.

Established since 1969, we have grown to become a multinational industrial group with 4 divisions (Biesse, Intermac, Diamut & Mechatronics) with over 8 production sites, with customers in 120 countries with 4,000 employees throughout the world.

We are most proud and known for our innovation driving force, our consistent quality and our people.

In our Melbourne region, we require a Field Service Technician - CNC preferably with experience in our Service department.

Reporting to the Service Team Leader, as a valuable member of the Biesse Group team, your duties will include:

• Provide service and customer support during field customer visits
• Manage all onsite installation, repair, maintenance and test tasks
• Trouble shoot, diagnose errors or technical problems and determine solutions
• Produce timely and detailed service reports and document processes
• Operate equipment and machinery in a safe manner
• Comprehend customer requirements and make appropriate recommendations
• Build positive relationships with customers and provide customer satisfaction
• Follow workflow electronic work orders of assigned schedule work 
• Attend product, service training locally and internationally
• Provide training to customers and other service technicians
• Work with spare parts, team leaders, hotliners, customer service representatives to action customer queries

We are looking for someone from ideally the wood, stone or glass industry with similar experience in the above duties.

You must possess the following:

• Excellent communication skills
• Problem solving and decision making ability
• Experience in after sales functions/service
• Self motivated and ability to work unsupervised
• Experience in technical service interventions mainly on industry machineries
• Mechanical, electronic/electrical  principles knowledge
• CNC experience and knowledge advantages

In return, we can offer you an attractive remuneration package, strong parent company, reputable brand, international and interstate travel opportunities and career progression opportunities.

Package includes: Base + Car Allowance + Fuel Card +tools

To apply, please follow the prompts to apply or apply directly to

[email protected]

For further information please visit our websites:

www.biesse.com.au        - Biesse Australia & New Zealand

www.biessegroup.com – Biesse Group