Field Service Technician

Summary about this job

Detail information about job Field Service Technician. Terms and conditions vacancy

tna is a leading global supplier of integrated food packaging solutions with over 7,000 systems installed across more than 120 countries. The company provides a comprehensive range of products including materials handling, processing, coating, seasoning distribution, weighing, packaging, metal detection and verification solutions. tna’s unique combination of innovative technologies, extensive project management experience and 24/7 global support ensures customers achieve faster, more reliable and flexible solutions across a wider range of applications at the lowest cost of ownership. 

We have an opportunity for a Technical Support Technician to join our talented team to be based in Melbourne Croydon.

The Technical Support Department is primarily responsible for installations, commissioning and maintenance of tna manufactured equipment, across Australia and New Zealand.

Core Responsibilities

• Manage Product Trials and completes installation & machine commissioning in accordance with the client’s specifications and layout documentation
• Provide routine maintenance and planned servicing of tna equipment in accordance with service contracts and schedules
• Provide training to customers (and co-workers) in relation to proper operation, preventative maintenance, and fault finding of tna equipment
• Provide first, second and third level support, in relation to breakdowns and/or customer queries, responding by either telephone or site visits, and within set timeframes.
• Promote the value of tna’s original spare parts and upgrading with new equipment by providing and distributing information, verbally, electronically and by brochures, and assisting the Sales Managers’ as required
• Provide input and feedback to the Product Development Team, relating to product modifications, faults and development potential
• Communicate the benefits of Service Contracts to clients and assist the Sales Managers’ in formulating the Service Contract as required

Skills & Experience

• 5-6 years servicing experience with a focus on installation, repair and testing of electronic and mechanical equipment
• Fully competent in industrial electronic & power theory and schematics
• Industrial software programming
• Understands PLC / PC
• Mechanical Aptitude, methodical and well organised 
• Experience in a field role, dealing with mechanical, electrical and software issues is considered highly
• Exposure to the FMCG manufacturing industry (specifically food and packaging) is advantageous
• Qualifications in  industrial electrical trade, mechatronics, mechanical or electrical engineering,or other relevant field
• Disconnect/Reconnect certification
• Working knowledge of current market trends and competitors
• Ensures a collaborative approach and is able to seek and listen to feedback
• Self-motivated and driven, able to work unsupervised
• Identification with tna values including being a team player, passionate, professional, committed, honest and treat people with dignity and respect
• Able to handle multiple time sensitive projects, be flexible and work accurately & efficiently under pressure
• Able to develop, build and maintain strong relationships with customers, management, co-workers and suppliers
• Able to problem solve & make decisions in line with organisational philosophies and practices
• Valid Driver’s License and own reliable vehicle
• Valid passport with a minimum of 6 months until expiry
• Upwards of 80% travel, at short notice, both locally and nationally, including some weekends

What does tna offer me?

The opportunity of working in a multicultural and diverse environment

In-house training (some interstate or overseas)

Network of engineers supporting each other

National Travel opportunities

Bonus based on company profitability and individual performance

Due to the expected high application rate, only those who are shortlisted will be contacted.

At this stage, we are not accepting introductions from agencies.