HFH Auto Group | Service Manager

Summary about this job

Detail information about job HFH Auto Group | Service Manager. Terms and conditions vacancy

• Are you an experienced Service Manager with an outstanding record?
• Sick of sitting on traffic on the Monash Freeway everyday?
• Keen eye for opportunities that present themselves?

HFH Auto Group - Service Manager

• Sick of sitting on traffic on the Monash Freeway?
• Would you prefer to spend more time with your family?
• Are you an experienced Service Manager with an outstanding Customer Satisfaction record?
• Do you support a fun, friendly, team-focused environment where people are challenged to perform their best every day?

We have a vacancy for a Service Manager at one of our new facilities based in Berwick, this newly renovated site consisting of 9 work bays and with a 3 year plus maturing database. It requires a person with drive and passion about delivering the best results possible and turning your people into a high performing team.

HFH Auto Group is a family-owned where our Mission is simple, 100% customer satisfaction, to 100% of our customers, 100% of the time – we call it Mission 100.  If you share these values and have a clear passion for customer service we would like to hear from you.

To be considered for this excellent opportunity you will need to come with the following attributes:

• Keen eye for opportunities that present themselves
• Outstanding relationship management skills to engage with all stakeholders to achieve the set objectives and targets
• Strong leadership skills to mentor and coach your team
• Ability to use qualitative and quantitative measures to identify and implement improvement opportunities
• Excellent communication skills, written and verbal
• Highly organised

If successful, we expect you will:

• Ensure the strategic management of the service department operations, ensuring the department operates in an efficient and profitable manner, whilst achieving Customer Satisfaction and NPS targets.
• Maximise and maintain growth opportunities while not compromising customer retention & satisfaction for our brand.
• Manage, motivate & assist your team in the daily operations, as well as develop their skills in a dynamic environment.
• Ensure all systems, processes & strategies are in place and maintained to enable all service, warranty & costing claims, to be processed correctly & reconciled.
• Ensure appropriate resource is given to workshop health and safety and that OH&S & Injury Management systems are implemented, monitored, continuously improved & are communicated to all workshop personnel.
• Ensure the workshop maintains a sufficient level of technical capabilities to manage the routine & complex diagnostic servicing requirement of the dealership. 

In return for your hard work and commitment, we will offer:

• A competitive remuneration package including a company vehicle
• Ongoing training and support
• Career progression within HFH Auto Group and its dealer network

We believe this is an outstanding opportunity for the right candidate to join our team.

To apply for this position with the strictest of confidence please click APPLY below and send your detailed CV with a covering letter.

HFH Auto Group | Melbourne

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