Aviation Security Team Leader - Ballina Airport
MSS Security is looking for a team leader with strong communication and influencing skills. Previous experience must be demonstrated in application.
Summary about this job
Security Services
Company: MSS Security
Location: Coffs Harbour & North Coast
Work type: Part Time
Salary: n\a
Phone: +61-3-7986-6963
Fax: +61-2-8601-7538
E-mail: n\a
Site: n\a
Detail information about job Aviation Security Team Leader - Ballina Airport. Terms and conditions vacancy
- Perm Part-time, 40 hours per fortnight minimum
- Manage compliance and nurture our Ballina team
- Be a part of our friendly team environment
MSS Security is Australia's largest security company with more than 5,000 professionals across Australia and a national infrastructure including offices in the capital cities of all states and territories. Our focus as a business is providing quality security services to our varied client base, exceeding the needs of both our clients and our employees. MSS Security, will provide you with a rewarding environment, opportunities for advancement, and a host of employee benefits.
MSS Security is seeking a dynamic, enthusiastic and customer service focused individual to work at Ballina Airport in the role of an Aviation Security Team Leader/2IC.
As the Aviation Security 2IC working within a team you will be part of an enthusiastic, committed and customer focused team leader. You will be responsible for providing exceptional customer service to all our customers and you will also build strong relationships with your internal stakeholders.
Job purpose
The role of the Aviation Site 2IC is to oversee the provision of security services at the site in line with SOPs and agreed service levels. To co-ordinate day to day work of MSS employees at the site. Liaise with client representatives to ensure optimal levels of service.
This role will also be responsible for ensuring that all staff are trained and qualified to work in a security screening environment.
Key activities
- Provide day to day direction to reports on site
- Ensure all new employees are fully inducted in accordance with company policy
- Ensure all personnel fully conform to company policy as well as Site Standing Orders and other instructions.
- Ensure the site is equipped with adequate communications.
- Provide advice, counselling, guidance to personnel in regards to risk and performance management issues.
- Ensure all guards are correctly uniformed and licensed.
- Promote customer service by providing courteous and helpful assistance to client enquiries
- Ensure prompt attention is given to any customer dissatisfaction by communicating to the relevant MSS Manager.
- Be aware of, follow and enforce company and client policy and procedures on HSE and QA.
- Roll out toolbox-talks and relay other memos and company information.
- Provide positive leadership by example to all reports.
- Other duties as required by the Management.
Qualifications and experience required:
- 12 months Aviation and Supervisor experience
- Certificate II in Security Operations
Licences
- NSW Security Licence
Personal attributes
- Ability to work under pressure
- Customer centric approach
- Personal alertness and the ability to remain focused on task
- Personal flexibility and adaptability
- The ability to deal with the public in a patient and personable manner
- Personal initiative and drive
- Outstanding interpersonal and communication skills
- Supervisory experience and/or skills