Field Service Manager
Field Service Manager • Located in Melbourne’s South East • Relaxed Professional Environment • “Hands-On” Role • Dynamic Close-Knit Team
Summary about this job
Technicians
Company: Xacom
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-2-5836-4923
Fax: +61-2-1200-6838
E-mail: n\a
Site: n\a
Detail information about job Field Service Manager. Terms and conditions vacancy
Xacom is an Australian Owned and operated company, located in the easy-to-get-to South Eastern Suburb of Clayton, and has been in the Critical Messaging and Security Solutions business for over 38 years.
We are very well known, and respected, in our industry (Health Care) and have an impressive Customer Base that we will always go above and beyond to Service and Support.
Due to an internal restructure, an opportunity exists for a highly motivated Field Service Manager to join our Technical Support Team.
Coordinating and Managing a small Team of Technicians, the Field Service Manager is responsible for the timely and professional delivery of Service, Support and Small Project Works to both our New and Existing Customers, across the areas of Radio Paging, Nurse Call, Access Control, Security and CCTV.
Because we have a significant Customer Database, and work within the Critical Messaging, and Security, space the individual we seek must be highly motivated to respond to, and coordinate the required resources for, each job that is allocated to their department.
While this is mostly a Managerial and Supervisory position, it is truly a “Hands-On” role; meaning the Field Service Manager will, from time-to-time, and as required, grab their tools and go out to assist their Team Members with a job or perform the required works themselves; in order to, once again, ensure timely completion for our Customers.
As there will be a considerable amount of direct Customer contact and communication in this role, the successful Candidate will have strong written and verbal communication skills and be able to deal with people at all levels. In addition, the Field Service Manager will work very closely with the National Support Team, the Sales Team and the Projects Team.
A good working knowledge of Security and CCTV Systems is required, and ongoing training and support will be provided, both in our chosen Security and CCTV products and, of course, in Xacom’s own proprietary Systems.
The nature of our Customers, and the variation of the work performed, creates a work environment that is, at times, challenging, but is also extremely rewarding and a competitive Remuneration Package is on offer to ensure we secure the right individual.
We promote a casual, Team Oriented culture and environment but still expect our Team Members to conduct themselves in a professional manner. All our actions and activities should be performed with the intention of advancing the company's goals and our interactions with our Customers should always reflect our commitment to them which is "We care as much as you do".
To apply for this position, please click the Apply Now button on the top right-hand side of this Ad or send your Resume direct to the [email protected]