Service Manager - Prestige Automotive Dealership

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Opportunity! - Melbourne's premier dealer group is looking for a stand-out Service Manager overseeing a large premium workshop. Amazing opportunity!

Summary about this job

Automotive Trades

Company: Leopard Recruitment

Location: Melbourne

Work type: Full Time

Salary: $150,000 OTE ++ , plus company vehicle

Phone: +61-2-2837-7628

Fax: +61-8-2745-5333

E-mail: n\a

Site:

Detail information about job Service Manager - Prestige Automotive Dealership. Terms and conditions vacancy

  • Unrivalled facilities and workshop tooling
  • Emphasis on Quality and Customer Experience
  • Salary Package with commissions and maintained company vehicle
ABOUT THE COMPANY - A Prestige Dealership within Melbourne's CBD... client information is confidential, information will be released upon shortlisting.

ABOUT THE ROLE - Reporting to the General Mangager, this Service Manager position is responsible for overseeing a large prestige workshop. A key focus of this position is analyising and interpreting data to make necessary adjustments to the day to day running; therefore a manager with 'good' business acumen, experience with spreadsheets and detailed reporting, a manager who is strategic and forward planning. This role will have a big focus on Customer Experience and will liaise with the manufacture for reporting and planning. You will lead from the front, being involved and hands-on where required, driving the back-end through the Workshop Controller and Front-End through an experienced Service Advisor team. Due to growth and strategy, this role will focus on productivity, innovation and efficiency, to drive the department to new targets. 
                                                                             
YOUR GENERAL JOB FUNCTION;
  • Taking the lead on the customer journey, to actively stage your presence as the department leader 
  • Compliance Management, ensuring Manufacturer Standards are met and exceeded
  • Managing escalations and ensuring customer service is to the highest standard 
  • Utilising company DMS (ERApower) proficiently and accurately
  • Creating, costing and closing Repair Orders where required
  • Manage department P&L, metric target achievement and workshop output
  • Work with manufactures on implementing business objectives
WE ARE LOOKING FOR;
  • An experienced Dealership Service Manager looking to take the next step
  • A People Leader, we want you to lead by example and drive expectations across the department
  • An experienced Service Manager who truly feels their 'place' is in the high-end of the industry, that their values are aligned to exceeding customer expectations and able to achieve department buy-in to their strategy 
  • Rounded business acumen
  • A strong communicator 
THIS POSITION OFFERS;
  • A high-income remuneration package 
  • On-going Manufacturer Training and Dealership Training
  • First - Class Facilities
  • A RARE OPPORTUNITY!
How to APPLY - below online (CV preferably in WORD format). For a confidential discussion, please contact Chris Deich at [email protected] or 0413 133 309.

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