Field Team Manager
Looking for a Field Team Manager to lead our team of Patrols.
Summary about this job
Automotive Trades
Company: NRMA Motoring & Services
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-7-8629-6484
Fax: +61-7-6215-4161
E-mail: n\a
Site: n\a
Detail information about job Field Team Manager. Terms and conditions vacancy
- 50% discount on all NRMA insurances and free Roadside assistance
- Career advancement opportunity
The NRMA was born to keep people moving, and we have been doing this for nearly 100 years. Our vision is to create indispensable connections with our Members’ mobility through my car, my journey and my destination.
Our Members enjoy our legendary roadside assistance, car servicing and repairs, Thrifty car and truck rentals, the latest fuel prices and more via the mynrma app, as well as discounted travel and accommodation at our Holiday parks, Travelodge and Hotel Kurrajong Canberra
The Role
- Effectively recruit, retain, develop and reward a team of high performing individuals
- Directly manage a team of 20 - 30 patrolmen geographically to deliver Member and operational results
- Ensure alignment of objectives and activity across the team
- Drive existing revenue streams
- Develop a proactive safety culture within NRMA
- Act as first point of contact for all safety incidents and response
- Ensure the effective resolution of member complaints within approved delegation
- Implement and manage Quality Assurance activities
- Be an active part of the overall Roadside Operations team to continually improve Member, operational and financial results
Your experience
You will have the customer at the heart of what you do and be able to demonstrate:
- Sound experience in managing service delivery and positive outcomes
- Demonstrated experience in managing field based teams of employees and unionised workforces
- Highly developed ability to build teams, involve people and motivate and recognize others, through periods of change.
- Experience in negotiation, handling conflict and facilitating resolution
- Proven relationship development and maintenance experience, combined with developed business acumen
- Strong communication skills
- The ability to work one weekend every 4-5 weeks
- A current and valid drivers licence
Benefits
NRMA has a generous program of over 20 staff benefits including 50% of NRMA Insurance products and free roadside assistance.
The role will be based from one of our Car Servicing Centers within your area but an element of travel is required in order to effectively manage your workforce with an expectation to visit the NRMA Head Office in Sydney Olympic Park twice per week.
We are proudly diverse and are committed to fostering an inclusive culture where all people are valued, respected and able to contribute their talents to drive organisational performance. We encourage applications from people from diverse backgrounds including Aboriginal and Torres Strait Islander people.