Technical Services Support
Market leading Australian company Technical services support role Great career opportunity
Summary about this job
Technicians
Company: Position Partners P/L
Location: Brisbane
Work type: Full Time
Salary: n\a
Phone: +61-8-3372-5538
Fax: +61-8-7290-7209
E-mail: n\a
Site: n\a
Detail information about job Technical Services Support. Terms and conditions vacancy
Position Partners is Australia's premier provider of positioning and machine control solutions for surveying, civil works and building activities. With more than 250 staff in 10 locations in Australia and international branches in New Zealand and Asia, no other provider matches the level of knowledge, experience and support of this well-established company.
We are now looking for a highly motivated person for the role of Technical Services Support to join the team based in our Acacia Ridge, Brisbane Office.
Reporting to the Support Services Manager, the successful candidate will be responsible for providing support to customers, in relation to service, hire and sales. (GIS/Mapping, GPS, Total Station, Machine Control, Software). Support will be a mix of direct phone and remote support.
In addition, your role will also include:
- Direct Phone Support via Support Office
- Managing Support Cases within Case Management Framework
- Internal Support for Field Services and Sales Team
- Assisting in preparing and maintaining current training material
- Assisting with preparation of Quick Reference Guides
- Assisting with testing newly released products
- Assisting with preparation of new product training manuals
- Assisting with Delivery of Machine System Initial Instruction
The ideal candidate will have:
- Excellent communication and organisational skills.
- Strong attention to detail.
- Team oriented, excellent interpersonal skills and positive outgoing personality.
- Goal oriented, outcome focused, performance driven.
- Ability to build and manage relationships.
- Sound computer skills and ability to use Microsoft Office applications.
- Display a high degree of professionalism and positive attitude.
- Able to work independently with minimal direction.
- Ability to build and manage customer relationships and expectation.
Product knowledge training will be provided along with opportunities for both professional and personal development.
This is a genuine career opportunity; if you believe you are the right person for this role and wish to join our team then please forward your resume together with a covering letter.
Position Partners is an equal opportunity employer and offers access, once eligible, to a Paid Parental Leave Scheme.
Apply by clicking the 'Apply Button' below