Repair Authorisation Consultant

Summary about this job

Detail information about job Repair Authorisation Consultant. Terms and conditions vacancy

• Global employer of choice
• Outstanding career prospects with Australia's Leading Fleet Management Business
• Fast paced environment in a dynamic fleet business

Toyota Financial Services is the country's largest automotive financier. With over 30 years’ experience in the Australian market, an extensive network of regional offices and as a leader within the worldwide business group, we pride ourselves in understanding and listening to our guests.
  
We're well known in households and trusted by Australians and businesses to look after their financial needs, supporting them with vehicle finance and insurance, warranty solutions, fleet management services, commercial hire purchase and wholesale purchase.
  
Our unique culture, work approach and business practices make Toyota a successful, global company. We are about more than vehicles and vehicle finance – we are about achieving success in business the ‘right way’ through The Toyota Way philosophy, while continuing to support people and their communities.  Our commitment to Continuous Improvement and Respect for People mean our people support each other’s development and success to deliver our global vision of mobility for all. 
  
We are looking for a positive goal oriented team player to join our Repair Authorisation team based at St Leonards. This role will require the successful candidate to utilise vehicle technician training, knowledge and experience to provide assessment, authorisation and vetting of fleet repair authorisations and Toyota extra care claims.

Reporting to the Repair Authorisation Manager, your responsibilities will include:

• Provide effective cost control on all fleet lease and managed vehicles
• Ensure all fleet leased and managed vehicles comply with all relevant legal, roadworthy, OH&S and TFM requirements
• Manage the status of vehicles off the road to ensure swift return into operation
• Manage vehicles awaiting quotes for repairs to minimise delays to ensure swift return into operation
• Process fleet invoices as directed (minimum 20 invoices per hour)
• Complete on average 90 calls per day (including Toyota Extra Care)
• Utilise negotiation and customer service skills when speaking to Extra Care customers in regards to information and rejected claims

To ensure your success in this role, ideally you will have:

• Qualified Automotive mechanical or electrical (essential)
• Strong problem solving and negotiation skills
• Strong literary, numeracy and data entry skills
• Able to work autonomously and be accountable for decisions
• Commercial vehicle experience an advantage

At Toyota Financial Services we value the contribution you’ll deliver to our business; you’ll be offered a range of great benefits such as the MY-CAR suite of benefits to ensure you can drive a new Toyota for less, financial support for relevant study and support joining professional associations and networks, work-life balance initiatives including paid parental leave, health and wellness initiatives and a variety of offers and discounts from our partner networks.

If you’re successful, you’ll undergo background verification checks before you start employment with us.

If you’re keen to join an organisation that recognises the value you add to our business and this is the role you've been looking for, we'd love to hear from you.