Client Support Officer

Summary about this job

Detail information about job Client Support Officer. Terms and conditions vacancy

About the Position
This is a 'front line' client service role in our Sydney business, located in Rydalmere.  The primary responsibilities of the role will be to provide excellent client support through our client management software systems.
 
The duties of this position include but are not limited to:

• Administration of client information within various systems including our client portal, LIMS (Laboratory Information Management System) and CRM (Salesforce).
  
• Chemical and Microbiological method data entry.
• Training and roll out of our LIMS web portal to clients.
  
• Provide local support to the Client Services team.
  
• Coordinate inbound and outbound communication via telephone, post, fax and email.
  
• General administrative tasks as required by the business.
  

About you
To be successful in this role you will have:

• Have solid IT software skills (demonstrated across multiple systems).
  
• Have strong attention to detail.
  
• Excellent communication skills, written and oral.
  
• Previous client service experience.
  
• Vibrant, outgoing personality and ability to work as part of a team.
  

In addition the following skills would be desirable:

• Experience with Salesforce and/or in a similar role
  
• Chemistry/Microbiology background
  
• Experience with LIMS system
  
• Experience with technical data entry
  
• Understanding of Laboratory Quality Systems (e.g. ISO17025, GMP)
  
• Laboratory experience
  

This is an excellent opportunity for a motivated and skilled person looking to develop their career in an international company. 
 
Benefits & Culture
 
At ALS we believe that the people we employ are what makes ALS the great company it is today. We offer many benefits to staff, including and not limited to:

• Health fund discounts with Bupa.
• Opportunity to salary sacrifice car costs with Autopia.
  
• Corporate superannuation benefits with Sunsuper.
  
• On-line learning system with extensive modules of choice.
  
• Friendly working environment with accessible management.
  
• Opportunities to progress and develop your career within ALS including global opportunities for suitable candidates.
  
• We actively support a diverse workforce and encourage Aboriginal and Torres Strait Islander people to apply.
  

To apply please click on the "Apply" button below and complete our online application form.