Customer Service Representative
We are looking for confident and enthusiastic customer care representative based in Blackburn office.
Summary about this job
Laboratory & Technical Services
Company: Merieux Nutrisciences
Location: Melbourne
Work type: Full Time
Salary: $50,000 - $54,999
Phone: +61-7-1228-5784
Fax: +61-8-2474-4221
E-mail: n\a
Site: n\a
Detail information about job Customer Service Representative. Terms and conditions vacancy
About us
Mérieux NutriSciences is a global leader and trusted partner of Institute Mérieux, aspiring to improve health through better nutrition and safer food. Our scientific leaders provide expertise to food companies worldwide through analytical testing, consulting, auditing and contract research activities, and thus contribute to improving public health. Mérieux NutriSciences is represented in Australia through and our NATA accredited and TGA licensed laboratories in Victoria, NSW, WA and QLD.
On offer
We are looking for confident and enthusiastic customer care representative to join a team who are committed to achieve the best possible level of customer satisfaction.
You will be reporting to the Customer Care Manager, you will be the first point of contact for our most valued clients. You will provide prompt and friendly service to all our customers
Duties include, and are not limited to:
- Provide high levels of customer service to all our clients via phone and email
- Accurately assess client needs and ensure the appropriate follow up is actioned and the necessary administration activities are completed in an accurate and timely manner
- Provide authorised results and specialised technical advice to clients within designated time frames
- Set up and maintain client records in our Laboratory Information Management System (LIMS)
- Maintain effective communication between the client and all internal personnel
- Handling customer queries and complaints and doing so in a professional and level-headed manner
- Accurate data entry, maintenance of customer records and general filing
The Successful Candidate must have:
- Strong communication verbal and written (highly desirable)
- Professional telephone manner as you will be the key point for clients within the business
- 1 year demonstrated experience in customer service or account management
- Outstanding attention to detail
- Positive ‘can-do’ attitude and calm, diplomatic approach
- Laboratory experience in food, pharmaceuticals or cosmetics is (highly desirable)
- HSC/VCE equivalent with a tertiary qualification in a scientific discipline (desirable)
Click on the Apply button or for more information please contact Tripti Yadav on 03 8878 3204.