Financial Assist - Customer Representative
Are you passionate about securing the financial security of customers?
Summary about this job
Other
Company: Commonwealth Bank - Direct Channels - Retail Banking Services
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-3-7949-4017
Fax: +61-2-1823-3300
E-mail: n\a
Site: n\a
Detail information about job Financial Assist - Customer Representative. Terms and conditions vacancy
- Great career opportunities in Financial Assistance & Solutions
- Help our customers retain their homes & lines of credit
- Customer orientated culture, put people at the forefront of what you do
The team
The Financial Assist Specialist team is part of the Financial Assistance Solutions (FAS) family of the Bank. The team primarily assist retail banking customers in the management of their financial commitments by working towards a mutually agreeable payment arrangement and tailored solution. The focus is on delivering excellent and courteous customer service to ensure the good financial health of our business & customers.
Starting as an inbound Customer Representative, you will follow up with CBA customers who are in arrears of payments to their Home Loans & Line of Credits. The focus is on working with our customers to not only inform them of the situation, but to work towards mutually beneficial financial solutions that will minimise losses to the Bank, and help customers secure their Homes.
What we are looking for
- People who are passionate about customer service & have experience in offering solutions to customers.
- Demonstrated previous experience working towards targets, goals or KPIs
- Able to problem solve, think outside the box & resolve complications
- Confident in handling a fast paced environment
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Looking for development opportunities and able to be up skilled & promoted into other areas of FAS & the Bank.
Key Responsibilities
The team is responsible for taking inbound calls, in order to provide financial solutions for our customers, to help secure their financial well being. This includes organising your day to take calls from our customers, negotiating arrangement to collect arrears payments, identifying/escalating complex situations to other areas of the business and offering long term financial solutions to ensure our customers can retain their homes.
The purpose of this role is for you to rehabilitate our customers, to help secure and enhance the wellbeing of people, businesses and communities.
The Role
The FAS Team operates Monday-Saturday, between 8am and 9pm. We have various set-rosters available, with start times ranging between 8am, 12:30pm & 1pm. We are looking to bring on another cohort to join our FAS team for a September intake.
Roster 1: 1pm to 9pm, Monday to Friday
Roster 2: 12.30pm to 9pm, Tuesday to Friday and 9am to 2pm, on Saturday
Roster 3: 1pm to 9pm, Monday & Tuesday and 8am to 4:30pm, Wednesday, Thursday & Friday.
Roster 4: 8am to 4pm, Monday, Tuesday & Friday and 1pm to 9pm, Wednesday & Thursday
What's in it for you
If you are passionate about helping people, the role offers you the chance to make real changes in the lives of our customers, to help them keep their homes and securing a better future for Australian families. In return, we will offer you first class training and ongoing support to help you succeed in your role and grow your career with the endless opportunities at CBA.