Senior Client Services Consultant - eDiscovery

Summary about this job

Detail information about job Senior Client Services Consultant - eDiscovery. Terms and conditions vacancy

• Central Melbourne city location
• Fast paced, great team environment
• Global business with opportunity for growth

Epiq is a leading global provider of integrated technology, consultative and administrative services for the legal profession. Epiq subject-matter experts and technologies bring clarity to complexity, create efficiency through expertise, and deliver confidence to high-performing clients around the world.

The Senior Client Services Consultant is responsible for managing e-discovery projects from end-to-end. They must be able to advise clients on evidence collection and management best practices. They must work in collaboration with others in the Client Services and Operations teams to ensure the successful delivery of services.

Essential Duties and Responsibilities

• Engage with the Client Services Manager (CSM) to ensure alignment on roles and responsibilities of all primary internal stakeholders
• Collaborate with Sales efforts to expand business with assigned clients and assist with generating leads from client engagements

Communication and Support (Internal)

• Establish a regular check-in / 1-on-1 with the CSM
• Discuss client / project activity levels
• Coordinate with the CSM on resourcing and coverage schedules where appropriate based on client or project needs
• Ensure team communications are clear, concise, and in-line with client / project protocols
• Ensure all project requests are memorialized and documented clearly (e.g. outside counsel requests made by phone)

Communication and Support (External)

• Ensure establishment of regular project check-ins
• Work with the CSM to establish a cadence of regular client and external stakeholder check-ins to discuss activity, issues, key dates, and upcoming project milestones
• Own and coordinate with the CSM, regular quarterly business reviews with the client including content and presentation
• Create opportunities to engage with external stakeholders in a consultative manner – make suggestions, maintain open dialog on client / project challenges and solutions

Documentation and Standards

• Document and enforce client specific reporting requirements
• Identify opportunities for standardization and/or process improvement
• Own completion and maintenance of the eDiscovery Playbook for client
• Provide support in new team member on-boarding as pertains to client / project specific standards, protocols, workflows, or processes

Other

• Project / Client Implementation Process (own/lead)
• Project Management (own/lead)
• Production Specification and Handling (own/lead)

Qualifications and Skills

• Qualification in law, information systems or equivalent
• At least 5 years experience in e-discovery project management
• Strong written and verbal communication
• Strong team member and leader
• High attention to detail
• Customer focused

To join Epiq you agree that you confirm that you are an Australian Citizen. Epiq is an equal opportunity employer.

http://www.epiqglobal.com/en-au/